# Majestic Care North West Limited

*Operated by Majestic Care Northwest Ltd.*

Majestic Care North West Limited is a CQC-regulated home-care agency in Burnley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/03/2026

## Practical info

- Postcode: BB12 6HH
- Registered manager: Scholes, Tracie
- Local authority: Lancashire
- Region: North West
- City: Burnley
- Last CQC check: 26/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Dignity, respect and kindness
  - Published: 2021-10-30

### effective

- Finding
  - Healthcare and nutritional support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act / consent
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and development
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: End of life care training provided and bereavement support resources available to people
  - Published: 2021-10-30
- Finding
  - Evidence: Agency worked cooperatively with other agencies including community nurses and local authority
  - Published: 2021-10-30
- Finding
  - Evidence: Positive working relationships between management and staff, with managers described as approachable and supportive
  - Published: 2021-10-30
- Finding
  - Evidence: Quality monitoring systems improved including audits, spot checks, telephone interviews and satisfaction surveys
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints system significantly improved since previous inspection with timely, appropriate responses
  - Published: 2021-10-30
- Finding
  - Evidence: People were involved in care planning, reviews and decision-making about their support
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received wide-ranging mandatory training, regular supervision, appraisal and ongoing support
  - Published: 2021-10-30
- Finding
  - Evidence: Improved recruitment procedures with full DBS checks, references and proof of identity in place
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels with flexible deployment and consistent care teams allocated to individuals
  - Published: 2021-10-30
- Finding
  - Evidence: People consistently felt safe, trusted staff implicitly, and described staff as 'like family'
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: systems to monitor the manager's practice and the day to day running of the agency were not formalised and did not fully evidence the provider's oversight of the service
  - Published: 2021-10-30
- **person_centred_care** _(minor)_
  - Evidence: people's preferences for male or female staff support, ethnicity and sexual orientation was not recorded in their care documentation which meant people's needs may not be fully met
  - Published: 2021-10-30
- **staff_competency** _(minor)_
  - Evidence: 'shadowing' arrangements for new staff were not clearly recorded and did not demonstrate that their competence was assessed prior to working unsupervised
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: medicine management procedures needed to be further developed to reflect current practice...some gaps in the recording on the old system
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and assessment
  - Published: 2021-10-30

### safe

- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Risk assessment
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30

### well_led

- Finding
  - Quality assurance and governance
  - Published: 2021-10-30
- Finding
  - Leadership and management
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1213810212

HomeCare Compass is an independent guide and is not affiliated with the CQC.