# Care Legacy Ltd

Care Legacy Ltd is a CQC-regulated home-care agency in Lancaster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/03/2023

## Practical info

- Postcode: LA2 7HL
- Registered manager: Hartley, James
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Lancaster
- Last CQC check: 29/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-04-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-14
- Finding
  - Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
  - Published: 2023-04-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-14
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-04-14
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance, and the law
  - Published: 2023-04-14

### Other

- Finding
  - Evidence: Staff felt supported and could contact the management team at any time; the manager led by example assisting with care calls.
  - Published: 2023-04-14
- Finding
  - Evidence: People and relatives gave consistently positive feedback, with one relative stating the service was 'so much better than anything we have had before'.
  - Published: 2023-04-14
- Finding
  - Evidence: Complaints and concerns were responded to quickly with action plans developed to improve care.
  - Published: 2023-04-14
- Finding
  - Evidence: The registered manager promoted an open, transparent culture with regular audits, team meetings, and quality assurance calls.
  - Published: 2023-04-14
- Finding
  - Evidence: People were supported to access the community, healthcare services, and activities, with flexible care arrangements.
  - Published: 2023-04-14
- Finding
  - Evidence: Staff were trained in safeguarding, infection prevention and control, and wore appropriate PPE.
  - Published: 2023-04-14
- Finding
  - Evidence: Medicines were safely managed with protocols, training, competency checks, and systems for recording missed or variable doses.
  - Published: 2023-04-14

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-04-14
- Finding
  - End of life care and support
  - Published: 2023-04-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-14
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
  - Published: 2023-04-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-14

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-14
- Finding
  - Using medicines safely
  - Published: 2023-04-14
- Finding
  - Staffing and recruitment
  - Published: 2023-04-14
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-04-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-14
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-04-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-04-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements; Continuous learning and improving care
  - Published: 2023-04-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12131209912

HomeCare Compass is an independent guide and is not affiliated with the CQC.