# Eleanor Nursing and Social Care Ltd - Oxford Office

*Operated by Eleanor Nursing and Social Care Limited.*

Eleanor Nursing and Social Care Ltd - Oxford Office is a CQC-regulated home-care agency in Oxford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 26/06/2025

## Practical info

- Postcode: OX4 2RD
- Local authority: Oxfordshire
- Region: South East
- City: Oxford
- Last CQC check: 26/Jun/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-12

### Other

- Finding
  - Evidence: Partnership working with GPs, occupational therapists, and other healthcare professionals to support people's health needs
  - Published: 2023-04-12
- Finding
  - Evidence: Responsive to complaints with investigations and actions taken; person-centred care plans reviewed regularly
  - Published: 2023-04-12
- Finding
  - Evidence: Positive, open culture with approachable management, regular staff supervision, team meetings, and staff feeling listened to
  - Published: 2023-04-12
- Finding
  - Evidence: Effective governance systems including regular audits of medicines, care notes, and staff competencies with spot checks
  - Published: 2023-04-12
- Finding
  - Evidence: Thorough pre-admission needs assessments with involvement of people and relatives in care planning
  - Published: 2023-04-12
- Finding
  - Evidence: Robust safeguarding processes with staff trained to identify and report concerns and partnership working with local authority
  - Published: 2023-04-12
- Finding
  - Evidence: Infection prevention and control measures in place with appropriate PPE provision and staff training
  - Published: 2023-04-12
- Finding
  - Evidence: Medicines management improved significantly; staff trained, assessed for competency, and care plans included full medicines information
  - Published: 2023-04-12
- **record_keeping** _(minor)_
  - Evidence: a female carer had turned up and only stayed for 20 minutes, but signed the black book saying that she had been here longer
  - Published: 2023-04-12
- **missed_or_late_visits** _(minor)_
  - Evidence: I have had a very wide window of time when the carers are meant to arrive in the evening... between 5:30 and 9:30 pm. As a result, I never knew exactly when the carer was going to arrive
  - Published: 2023-04-12

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-12
- Finding
  - Staffing and recruitment
  - Published: 2023-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-12
- Finding
  - Using medicines safely
  - Published: 2023-04-12

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-04-12
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-04-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12130786081

HomeCare Compass is an independent guide and is not affiliated with the CQC.