# Global Caring Coventry

*Operated by Global Caring Group Ltd.*

Global Caring Coventry is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: CV6 5SF
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 20/Oct/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-27
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-08-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-27

### Other

- Finding
  - Evidence: Lessons learned and improvements made since previous provider's inadequate rating
  - Published: 2022-08-27
- Finding
  - Evidence: Registered manager understood duty of candour and CQC notification responsibilities
  - Published: 2022-08-27
- Finding
  - Evidence: Parent felt listened to and involved in care planning; flexible service
  - Published: 2022-08-27
- Finding
  - Evidence: Caring staff who respected privacy, dignity and promoted independence
  - Published: 2022-08-27
- Finding
  - Evidence: Good infection prevention practice with PPE available and COVID-19 testing in line with guidance
  - Published: 2022-08-27
- Finding
  - Evidence: Parent reported safe, reliable care from a trusted, consistent staff member
  - Published: 2022-08-27
- Finding
  - Evidence: Staff received induction, Care Certificate and ongoing training, with monthly competency observations
  - Published: 2022-08-27
- Finding
  - Evidence: Staff completed safeguarding training and understood how to escalate concerns
  - Published: 2022-08-27
- Finding
  - Evidence: Safe recruitment procedures with references and DBS checks completed
  - Published: 2022-08-27
- **care_planning** _(minor)_
  - Evidence: a plan for another aspect of the child's care lacked detail. It stated, 'Carer to keep [Name] safe at all times.' No further information was documented
  - Published: 2022-08-27
- **complaints_handling** _(minor)_
  - Evidence: the whistleblowing and complaints polices contained incorrect information which meant information about how to raise a concern about the service was inaccurate.
  - Published: 2022-08-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-27
- Finding
  - Using medicines safely
  - Published: 2022-08-27
- Finding
  - Staffing and recruitment
  - Published: 2022-08-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-27
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-27

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-27
- Finding
  - Working in partnership with others
  - Published: 2022-08-27
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning; duty of candour
  - Published: 2022-08-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12126401224

HomeCare Compass is an independent guide and is not affiliated with the CQC.