# MasterStaff Healthcare (Preston)

*Operated by Masterstaff Limited.*

MasterStaff Healthcare (Preston) is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/02/2020

## Practical info

- Postcode: PR3 1NS
- Registered manager: Hargreaves, Carol
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 18/Feb/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Continuity of care workers
  - Published: 2021-01-30
- Finding
  - Dignity, respect and independence
  - Published: 2021-01-30

### effective

- Finding
  - Mental Capacity Act compliance
  - Published: 2021-01-30
- Finding
  - Condition-specific training
  - Published: 2021-01-30
- Finding
  - Supervision and appraisal
  - Published: 2021-01-30
- Finding
  - Staff induction and training
  - Published: 2021-01-30

### Other

- Finding
  - Evidence: Complaints procedure clearly communicated and complaints responded to promptly with outcomes recorded
  - Published: 2021-10-30
- Finding
  - Evidence: Healthcare passports used to promote communication between health professionals and people who cannot communicate for themselves
  - Published: 2021-10-30
- Finding
  - Evidence: Clear management structure with experienced, knowledgeable leadership team and clear lines of accountability
  - Published: 2021-10-30
- Finding
  - Evidence: Robust quality monitoring including satisfaction surveys, spot checks, telephone monitoring and care reviews
  - Published: 2021-10-30
- Finding
  - Evidence: End of life wishes recorded in care plans with bespoke support plans developed with people and families
  - Published: 2021-10-30
- Finding
  - Evidence: Staffing levels monitored regularly; staff allocated sufficient time per visit with no missed or late calls reported
  - Published: 2021-10-30
- Finding
  - Evidence: Staff appropriately trained in safeguarding, medication, infection control, moving and handling, and food safety
  - Published: 2021-10-30
- Finding
  - Evidence: Recruitment procedures improved since last inspection, with clear audit trail confirming pre-employment checks
  - Published: 2021-10-30
- Finding
  - Evidence: People reported feeling safe and satisfied, with consistent staff who knew their needs and preferences
  - Published: 2021-10-30
- Finding
  - Evidence: Staff observed to be kind, caring and respectful of people's privacy and dignity
  - Published: 2021-01-30
- Finding
  - Evidence: External quality accreditation demonstrating commitment to service standards
  - Published: 2021-01-30
- Finding
  - Evidence: Annual quality audits and staff satisfaction surveys with evidence of action taken on feedback
  - Published: 2021-01-30
- Finding
  - Evidence: Effective complaints handling system with investigation outcomes shared with complainants
  - Published: 2021-01-30
- Finding
  - Evidence: Strong continuity of care with people generally receiving the same care workers
  - Published: 2021-01-30
- Finding
  - Evidence: Medication Administration Records appropriately maintained with no concerns identified
  - Published: 2021-01-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-01-30
- Finding
  - Care planning and person-centred support plans
  - Published: 2021-01-30

### safe

- Finding
  - Infection control
  - Published: 2021-01-30
- Finding
  - Medication management
  - Published: 2021-01-30
- Finding
  - Safeguarding and risk management
  - Published: 2021-01-30
- Finding
  - Recruitment practices
  - Published: 2021-01-30

### well_led

- Finding
  - Record keeping and office organisation
  - Published: 2021-01-30
- Finding
  - Staff meetings and feedback mechanisms
  - Published: 2021-01-30
- Finding
  - Governance and quality auditing
  - Published: 2021-01-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-121201770

HomeCare Compass is an independent guide and is not affiliated with the CQC.