# Helping Hands Aintree

*Operated by Midshires Care Limited.*

Helping Hands Aintree is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/06/2023

## Practical info

- Postcode: L10 1LD
- Registered manager: Edge, Shea
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 06/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-06
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-06
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare services
  - Published: 2023-06-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough
  - Published: 2023-06-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-06

### Other

- Finding
  - Evidence: Registered manager open and honest, reporting events to external authorities where necessary.
  - Published: 2023-06-06
- Finding
  - Evidence: End of life care preferences recorded and all staff trained in this area.
  - Published: 2023-06-06
- Finding
  - Evidence: Proactive support and appraisal system praised by both staff and people using the service.
  - Published: 2023-06-06
- Finding
  - Evidence: Specialised training delivered and overseen by a clinical lead, with annual competency reassessment.
  - Published: 2023-06-06
- Finding
  - Evidence: People and relatives actively involved in care planning; care plans fluid and person-owned.
  - Published: 2023-06-06
- Finding
  - Evidence: Consistent, small staff team with effective out-of-hours on-call and contingency arrangements.
  - Published: 2023-06-06
- Finding
  - Evidence: Robust initial assessments capturing personal likes, dislikes, preferences and physical care needs.
  - Published: 2023-06-06
- Finding
  - Evidence: Medicines safely managed with staff competency assessed twice a year.
  - Published: 2023-06-06
- Finding
  - Evidence: Person-centred culture with staff highly motivated to deliver consistently good outcomes for people.
  - Published: 2023-06-06
- **incident_learning** _(minor)_
  - Evidence: we identified an example when one person's risk assessment had not been reviewed when they had experienced a fall.
  - Published: 2023-06-06
- **governance** _(moderate)_
  - Evidence: the current systems did not pick up on changes to the risk relating to a person's nutritional and moving and handling needs.
  - Published: 2023-06-06

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-06
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-06
- Finding
  - Using medicines safely
  - Published: 2023-06-06
- Finding
  - Staffing and recruitment
  - Published: 2023-06-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-06
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-06

### well_led

- Finding
  - Duty of candour; Engaging and involving people using the service, the public and staff
  - Published: 2023-06-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Working in partnership with others
  - Published: 2023-06-06
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-06-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12119861714

HomeCare Compass is an independent guide and is not affiliated with the CQC.