# Severn Vale Home Care Worcester

*Operated by Severn Vale Home Care Limited.*

Severn Vale Home Care Worcester is a CQC-regulated home-care agency in Worcester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/06/2023

## Practical info

- Postcode: WR2 4AY
- Registered manager: Joyce, Anthony
- Local authority: Worcestershire
- Region: West Midlands
- City: Worcester
- Last CQC check: 23/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-06-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-23
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-23

### Other

- Finding
  - Evidence: Staff attended regular meetings, received supervision, and felt valued and supported by an approachable management team.
  - Published: 2023-06-23
- Finding
  - Evidence: New staff completed thorough inductions including shadowing experienced colleagues and completing mandatory and specialist training.
  - Published: 2023-06-23
- Finding
  - Evidence: People were treated with dignity, respect and compassion; staff built strong relationships with those they supported.
  - Published: 2023-06-23
- Finding
  - Evidence: The registered manager had good oversight using audits of care records and observations of staff practice to continually improve the service.
  - Published: 2023-06-23
- Finding
  - Evidence: Complaints were responded to promptly and in line with policy, with people feeling confident raising concerns.
  - Published: 2023-06-23
- Finding
  - Evidence: Medicines were administered safely with regular audits and competency checks completed by the registered manager.
  - Published: 2023-06-23
- Finding
  - Evidence: Staff were knowledgeable about people's needs and continuity of care was maintained through regular carers supporting the same people.
  - Published: 2023-06-23
- **record_keeping** _(minor)_
  - Evidence: Some risk assessments would benefit from more detail such as how to use specific moving and handling equipment.
  - Published: 2023-06-23
- **care_planning** _(minor)_
  - Evidence: Another relative said, 'I'm not aware of a care plan or any paperwork being filled out.'
  - Published: 2023-06-23

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-23
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-23
- Finding
  - Using medicines safely
  - Published: 2023-06-23
- Finding
  - Staffing and recruitment
  - Published: 2023-06-23
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-23
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning
  - Published: 2023-06-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12119336784

HomeCare Compass is an independent guide and is not affiliated with the CQC.