# Invictus Complex Care

*Operated by Invictus Complex Care Ltd.*

Invictus Complex Care is a CQC-regulated home-care agency in Romsey.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/04/2023

## Practical info

- Postcode: SO51 9DH
- Registered manager: Mortimer, Lauren
- Local authority: Hampshire
- Region: South East
- City: Romsey
- Last CQC check: 18/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt supported and listened to, with 24-hour access to nursing assistance and dedicated nurse managers per care package.
  - Published: 2023-04-18
- Finding
  - Evidence: Quality assurance systems had been strengthened, including registered manager sign-off of care plans for improved oversight.
  - Published: 2023-04-18
- Finding
  - Evidence: People were supported with positive risk-taking to achieve meaningful goals and access activities previously unavailable to them.
  - Published: 2023-04-18
- Finding
  - Evidence: Strong partnership working with healthcare professionals including dieticians, GPs, physiotherapists and rehabilitation teams.
  - Published: 2023-04-18
- Finding
  - Evidence: Robust safeguarding awareness among staff, with clear processes for reporting concerns and demonstrated appropriate management responses.
  - Published: 2023-04-18
- Finding
  - Evidence: The provider specialised in complex care, employing registered nurses and ensuring staff received condition-specific training tailored to each person.
  - Published: 2023-04-18
- Finding
  - Evidence: Highly personalised, detailed care plans were in place reflecting people's preferences, protected characteristics and desired outcomes.
  - Published: 2023-04-18
- Finding
  - Evidence: People were actively involved in recruiting their own staff teams, with the provider ensuring people had the final say in who was recruited.
  - Published: 2023-04-18
- Finding
  - Evidence: People and relatives consistently praised staff as caring, attentive and reliable, with comments such as 'The carers are amazing, the best [person's name] has had'.
  - Published: 2023-04-18
- **governance** _(minor)_
  - Evidence: Prior to the inspection the provider had identified a concern in relation to quality, person-centred care and staff support for some of their packages of care.
  - Published: 2023-04-18
- **communication_with_families** _(minor)_
  - Evidence: Some relatives told us communication could be improved with the main office. They told us they did not always get a timely response, especially in relation to communication about staffing cover.
  - Published: 2023-04-18
- **incident_learning** _(minor)_
  - Evidence: One staff member told us, "We don't get anything back from incidents or accidents ... No opportunity of seeing any follow ups."
  - Published: 2023-04-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12113318990

HomeCare Compass is an independent guide and is not affiliated with the CQC.