# CO9 Senior Homehelp Limited

CO9 Senior Homehelp Limited is a CQC-regulated home-care agency in Halstead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/02/2023

## Practical info

- Postcode: CO9 2AR
- Registered manager: Brackley, Stephanie
- Local authority: Essex
- Region: East
- City: Halstead
- Last CQC check: 24/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-03-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-03

### Other

- Finding
  - Evidence: Effective infection prevention and control practices
  - Published: 2023-03-03
- Finding
  - Evidence: Staff supported people to maintain independence and promoted dignity and respect
  - Published: 2023-03-03
- Finding
  - Evidence: Registered manager proactively engaged with people and families weekly and responded promptly to concerns
  - Published: 2023-03-03
- Finding
  - Evidence: Strong community ties and word-of-mouth referrals supporting local care provision
  - Published: 2023-03-03
- Finding
  - Evidence: Staff training including specialist sessions (e.g. PEG feeding) with competency observations
  - Published: 2023-03-03
- Finding
  - Evidence: Sufficient staffing levels with consistent, reliable visit attendance
  - Published: 2023-03-03
- Finding
  - Evidence: Positive feedback from people, families and professionals about compassionate, unrushed, person-centred care
  - Published: 2023-03-03
- **care_planning** _(minor)_
  - Evidence: The care plans were informative but did not reflect the highly personalised care we found during our inspection. The registered manager was committed to gradually revising care plans
  - Published: 2023-03-03
- **governance** _(moderate)_
  - Evidence: the registered manager had not developed effective systems to demonstrate how they used information from checks to analyse themes and areas for development across the service
  - Published: 2023-03-03
- **medication_management** _(minor)_
  - Evidence: these care plans did not have separate protocols for medicines prescribed as required (PRN). Protocols are important as they help staff to understand when it is appropriate to offer PRN
  - Published: 2023-03-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-03
- Finding
  - Planning personalised care to ensure people have choice and control; Supporting people to maintain relationships and activities
  - Published: 2023-03-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-03
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-03
- Finding
  - Using medicines safely
  - Published: 2023-03-03
- Finding
  - Staffing and recruitment
  - Published: 2023-03-03

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-03
- Finding
  - Engaging and involving people, the public and staff; Working in partnership; Duty of candour
  - Published: 2023-03-03
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12112547739

HomeCare Compass is an independent guide and is not affiliated with the CQC.