# Brightwater Care & Support Ltd

Brightwater Care & Support Ltd is a CQC-regulated home-care agency in Wellingborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/02/2023

## Practical info

- Postcode: NN8 2QA
- Registered manager: Mafukidze-Bullock, Chipo
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Wellingborough
- Last CQC check: 10/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-10
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-02-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-10

### Other

- Finding
  - Evidence: Comprehensive policies and procedures in place covering recruitment, medicines management, infection control, complaints and incidents.
  - Published: 2023-02-10
- Finding
  - Evidence: Registered manager demonstrated understanding of MCA principles and duty of candour.
  - Published: 2023-02-10
- Finding
  - Evidence: Reliable service with any changes to visit times agreed with the person.
  - Published: 2023-02-10
- Finding
  - Evidence: Effective partnership working with healthcare professionals, including GP referrals, on behalf of and with consent of the person.
  - Published: 2023-02-10
- Finding
  - Evidence: Quality monitoring in place including audits of care records, health and safety topics, and satisfaction surveys.
  - Published: 2023-02-10
- Finding
  - Evidence: Person fully involved in all care planning decisions; care and support plans signed by the person.
  - Published: 2023-02-10
- Finding
  - Evidence: Registered manager went above and beyond, with the person stating they had 'literally saved my life' and improved both physical and mental health.
  - Published: 2023-02-10

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-10
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-10
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-10
- Finding
  - Using medicines safely
  - Published: 2023-02-10
- Finding
  - Staffing and recruitment
  - Published: 2023-02-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-10

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-02-10
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-02-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-10
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12106683471

HomeCare Compass is an independent guide and is not affiliated with the CQC.