# The Care Workshop Limited

The Care Workshop Limited is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 2023-02-22

## Practical info

- Postcode: B21 0AL
- Registered manager: Street, Tracey
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 2023-02-01

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-03

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-03

### Other

- Finding
  - Evidence: Provider took immediate action to address medication shortfalls identified during inspection.
  - Published: 2023-03-03
- Finding
  - Evidence: Regular supervision, training and thorough induction provided to all staff with competency checks before unsupervised working.
  - Published: 2023-03-03
- Finding
  - Evidence: Effective complaints handling with concerns resolved quickly and professionally.
  - Published: 2023-03-03
- Finding
  - Evidence: Strong leadership with registered manager and deputy completing shifts to lead by example and support staff.
  - Published: 2023-03-03
- Finding
  - Evidence: Detailed, personalised care plans developed with people and their relatives, made accessible in people's homes.
  - Published: 2023-03-03
- Finding
  - Evidence: Robust safeguarding systems in place with staff able to demonstrate how and when to raise concerns.
  - Published: 2023-03-03
- Finding
  - Evidence: Sufficient staffing levels ensured punctual, unhurried care visits, with local authority praise for punctuality.
  - Published: 2023-03-03
- Finding
  - Evidence: Staff were kind, caring and person-centred; people and relatives consistently praised the quality of care received.
  - Published: 2023-03-03
- **end_of_life_care** _(minor)_
  - Evidence: Staff had not always received specific training in relation to end of life care...People's preferences for the last stages of their life had not been discussed or documented.
  - Published: 2023-03-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-03
- Finding
  - Staffing and recruitment
  - Published: 2023-03-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-03
- Finding
  - Using medicines safely
  - Published: 2023-03-03

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2023-03-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12105708891

HomeCare Compass is an independent guide and is not affiliated with the CQC.