# Bridgecare Solutions Ltd

Bridgecare Solutions Ltd is a CQC-regulated home-care agency in Stevenage.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/03/2023

## Practical info

- Postcode: SG1 2XU
- Registered manager: Chitate, Brigita
- Local authority: Hertfordshire
- Region: East
- City: Stevenage
- Last CQC check: 08/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff promoted dignity, respect, independence and person-centred care
  - Published: 2023-03-08
- Finding
  - Evidence: People and relatives were consulted via satisfaction questionnaires and review meetings
  - Published: 2023-03-08
- Finding
  - Evidence: Regular supervisions, spot checks and monthly audits maintained consistent care quality
  - Published: 2023-03-08
- Finding
  - Evidence: Registered manager accompanied staff on first calls to build confidence and ensure understanding
  - Published: 2023-03-08
- Finding
  - Evidence: Care plans were personalised, reflecting people's preferences, life history and communication needs
  - Published: 2023-03-08
- Finding
  - Evidence: Staff received thorough induction with shadowing of registered manager until confident
  - Published: 2023-03-08
- Finding
  - Evidence: Safe recruitment processes including DBS checks, references and work history checks
  - Published: 2023-03-08
- Finding
  - Evidence: Risk assessments were in place covering mobility, skin integrity, falls and environment
  - Published: 2023-03-08
- Finding
  - Evidence: People felt safe and staff demonstrated understanding of safeguarding responsibilities
  - Published: 2023-03-08
- **staff_training** _(minor)_
  - Evidence: staff had not received practical manual handling training working for this service. Following the inspection, the registered manager confirmed this had now been booked and completed by staff.
  - Published: 2023-03-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12105644620

HomeCare Compass is an independent guide and is not affiliated with the CQC.