# Professional Nursing Services Limited - 25A White Horse Court

*Operated by Professional Nursing Services Limited.*

Professional Nursing Services Limited - 25A White Horse Court is a CQC-regulated home-care agency in Bishops Stortford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/02/2019

## Practical info

- Postcode: CM23 2LD
- Registered manager: Squires, Pauline
- Local authority: Hertfordshire
- Region: East
- City: Bishops Stortford
- Last CQC check: 14/Feb/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-02-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-02-14
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2019-02-14

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-02-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-02-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-02-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-02-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-02-14
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-02-14

### Other

- Finding
  - Evidence: Well-organised, complete and up-to-date records including support plans, recruitment documents and training records.
  - Published: 2020-01-29
- Finding
  - Evidence: Quality monitoring through regular visits, questionnaires and staff meetings, including family participation in team meetings.
  - Published: 2020-01-29
- Finding
  - Evidence: A positive, open and inclusive culture with management consistently available and responsive to staff and relatives.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were person-centred, developed in partnership with relatives and reviewed regularly to reflect changing needs.
  - Published: 2020-01-29
- Finding
  - Evidence: People were treated with kindness, dignity and respect, with consistent care teams enabling strong relationships.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular supervision, annual appraisals and bespoke training such as 'intensive interaction' from a speech therapist.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were managed safely with up-to-date policies, staff training and competency assessments in place.
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels at all times including nights and weekends, with relatives reporting staff were punctual and never failed to arrive.
  - Published: 2020-01-29
- Finding
  - Evidence: Safe and effective recruitment practices ensured staff were of good character, experienced, skilled and qualified.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were knowledgeable in recognising and reporting abuse, with regular safeguarding refresher training and no safeguarding concerns in the past twelve months.
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-02-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-02-14
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-02-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-02-14
- Finding
  - Preventing and controlling infection
  - Published: 2019-02-14
- Finding
  - Using medicines safely
  - Published: 2019-02-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-02-14
- Finding
  - Continuous learning and improving care
  - Published: 2019-02-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-02-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-02-14
- Finding
  - Planning and promoting person-centred, high-quality care and support; duty of candour
  - Published: 2019-02-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-121013201

HomeCare Compass is an independent guide and is not affiliated with the CQC.