# Lifeways Community Care (South London)

*Operated by Lifeways Community Care Limited.*

Lifeways Community Care (South London) is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/02/2023

## Practical info

- Postcode: CR9 2ER
- Registered manager: Fowle, Andrew
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 22/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-22
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-22

### Other

- Finding
  - Evidence: Monthly medication, finance, and care plan audits were conducted by managers.
  - Published: 2023-02-22
- Finding
  - Evidence: Complaints policy was accessible and people reported concerns were taken seriously.
  - Published: 2023-02-22
- Finding
  - Evidence: People's dignity, privacy, and independence were respected and promoted.
  - Published: 2023-02-22
- Finding
  - Evidence: Strong rapport and long-standing relationships between staff and people using the service.
  - Published: 2023-02-22
- Finding
  - Evidence: Medicines stored securely with temperature checks, weekly audits, and body maps for topical creams.
  - Published: 2023-02-22
- Finding
  - Evidence: Support plans contained person-specific information including health, mobility, and communication needs.
  - Published: 2023-02-22
- Finding
  - Evidence: Staff worked effectively with external agencies and healthcare professionals.
  - Published: 2023-02-22
- Finding
  - Evidence: Staff received required training including infection control, epilepsy, and manual handling.
  - Published: 2023-02-22

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-22
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-02-22
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-22
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-22
- Finding
  - Using medicines safely
  - Published: 2023-02-22
- Finding
  - Staffing and recruitment
  - Published: 2023-02-22

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2023-02-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12100652788

HomeCare Compass is an independent guide and is not affiliated with the CQC.