# Compassionate Care Tamworth

*Operated by Jaika Healthcare Limited.*

Compassionate Care Tamworth is a CQC-regulated home-care agency in Tamworth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 15/12/2022

## Practical info

- Postcode: B79 7HL
- Registered manager: Virdee, Jagdeep
- Local authority: Staffordshire
- Region: West Midlands
- City: Tamworth
- Last CQC check: 11/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-15
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-15

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-12-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-15

### Other

- Finding
  - Evidence: Provider understood duty of candour responsibilities and promoted open culture
  - Published: 2023-07-11
- Finding
  - Evidence: People and relatives reported feeling safe and happy with care provided
  - Published: 2023-07-11
- Finding
  - Evidence: Provider introduced annual questionnaire to seek feedback from people and relatives
  - Published: 2023-07-11
- Finding
  - Evidence: Staff using PPE effectively and confirmed to have received infection control training
  - Published: 2023-07-11
- Finding
  - Evidence: Recruitment practices improved with references, employment gap checks, and DBS risk assessments in place
  - Published: 2023-07-11
- Finding
  - Evidence: Staff demonstrated understanding of safeguarding and how to protect people from abuse
  - Published: 2023-07-11
- Finding
  - Evidence: Guidance in place for 'as and when required' medications ensuring timely administration
  - Published: 2023-07-11
- Finding
  - Evidence: Clear care plans and risk assessments in place detailing support required for each person
  - Published: 2023-07-11
- **incident_learning** _(minor)_
  - Evidence: There were no records of any accidents or incidents, therefore we were not able to check records to see what action had been taken in response.
  - Published: 2023-07-11
- **record_keeping** _(moderate)_
  - Evidence: further improvement was required to ensure a system was in place to make sure information was shared with all other appropriate agencies as required.
  - Published: 2023-07-11
- **safeguarding** _(moderate)_
  - Evidence: The provider was unclear about their responsibility in notifying required agencies when safeguarding alerts were made or received.
  - Published: 2023-07-11
- **governance** _(moderate)_
  - Evidence: further improvement was required to ensure systems were in place to consistently record all safeguarding's and quality information raised by other agencies.
  - Published: 2023-07-11

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-15
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-12-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-15
- Finding
  - Continuous learning and improving care
  - Published: 2022-12-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12089030171

HomeCare Compass is an independent guide and is not affiliated with the CQC.