# Home & Community Services (Redbridge)

*Operated by Apasen.*

Home & Community Services (Redbridge) is a CQC-regulated home-care agency in Ilford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/11/2022

## Practical info

- Postcode: IG1 1QP
- Local authority: Redbridge
- Region: London
- City: Ilford
- Last CQC check: 17/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-17
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-17

### Other

- Finding
  - Evidence: Provider engaged in external annual auditing, bi-monthly staff newsletters, and participation in Care Provider Voice network.
  - Published: 2022-11-17
- Finding
  - Evidence: Positive staff culture with high satisfaction; staff described the workplace as 'like a family' and leadership as open and communicative.
  - Published: 2022-11-17
- Finding
  - Evidence: Strong partnership working with GPs, district nurses, occupational therapists, local authorities and other health professionals.
  - Published: 2022-11-17
- Finding
  - Evidence: Robust quality assurance system including monthly and quarterly audits of care plans, MAR sheets, risk assessments, accidents, incidents, complaints and safeguarding.
  - Published: 2022-11-17
- Finding
  - Evidence: Person-centred care plans were regularly reviewed and co-produced with people and their relatives, covering communication, medical and domestic needs.
  - Published: 2022-11-17
- Finding
  - Evidence: Staff received regular one-to-one supervision, induction, and ongoing training covering MCA, safeguarding, medicines and moving and handling.
  - Published: 2022-11-17

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-17
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-17
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-17
- Finding
  - Using medicines safely
  - Published: 2022-11-17
- Finding
  - Staffing and recruitment
  - Published: 2022-11-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-17
- Finding
  - Continuous learning and improving care
  - Published: 2022-11-17
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12082730830

HomeCare Compass is an independent guide and is not affiliated with the CQC.