# Northern Case Management Bury Office

*Operated by Northern Case Management Limited.*

Northern Case Management Bury Office is a CQC-regulated home-care agency in Bury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/01/2023

## Practical info

- Postcode: BL9 7BE
- Registered manager: Clarkson, Dawn
- Local authority: Bury
- Region: North West
- City: Bury
- Last CQC check: 13/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Families and relatives reported high satisfaction with care quality, safety and communication from case managers.
  - Published: 2023-01-13
- Finding
  - Evidence: Strong multi-disciplinary partnerships with neuro psychology, epilepsy nurses, respiratory physio, OT and SALT.
  - Published: 2023-01-13
- Finding
  - Evidence: Positive staff culture with accessible management, good work-life balance and career development pathways.
  - Published: 2023-01-13
- Finding
  - Evidence: Monthly medication audits and individual support plans ensuring safe medicine administration.
  - Published: 2023-01-13
- Finding
  - Evidence: Robust recruitment procedures with full DBS checks for adults and children prior to employment.
  - Published: 2023-01-13
- Finding
  - Evidence: Specialist training provided by health professionals for complex care needs such as feeding tubes, epilepsy and respiratory support.
  - Published: 2023-01-13
- Finding
  - Evidence: Robust safeguarding systems including an accessible 'Safeguarding Concerns Pathway' and annual training for all staff.
  - Published: 2023-01-13
- **staff_training** _(minor)_
  - Evidence: Managers were aware updates in classroom training were needed in moving and handling, medication and basic life support.
  - Published: 2023-01-13
- **staffing_levels** _(moderate)_
  - Evidence: Managers acknowledged there were constant pressures with regards to the recruitment and retention. Contingency plans were in place and the service worked closely with agency staff.
  - Published: 2023-01-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-120798478

HomeCare Compass is an independent guide and is not affiliated with the CQC.