# Consultus Care And Nursing Ltd

*Operated by Consultus Care and Nursing Ltd.*

Consultus Care And Nursing Ltd is a CQC-regulated home-care agency in Tonbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/02/2019

## Practical info

- Postcode: TN10 3AB
- Registered manager: Cooper, Laura
- Local authority: Kent
- Region: South East
- City: Tonbridge
- Last CQC check: 20/Feb/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open and positive culture with an approachable registered manager who advocated for people to secure CCG funding
  - Published: 2021-10-30
- Finding
  - Evidence: Specialist nurse matching to placements based on specific conditions such as oncology, cardiac, end of life care and diabetes
  - Published: 2021-10-30
- Finding
  - Evidence: Robust Mental Capacity Act compliance with documented capacity assessments and best interest meetings
  - Published: 2021-10-30
- Finding
  - Evidence: Strong quality assurance system with quarterly audits covering policies, supervision, care files, accidents, complaints and satisfaction surveys
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans reflected individual preferences, life history, and goals, reviewed regularly with people and their representatives
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines administration records were fully completed, audited regularly, and errors were followed up promptly by nurse consultants
  - Published: 2021-10-30
- Finding
  - Evidence: Thorough recruitment procedures including DBS checks, reference checks, and requiring minimum three years post-registration experience
  - Published: 2021-10-30
- Finding
  - Evidence: Relatives reported high satisfaction with nursing care, using terms such as 'fantastic, compassionate, exemplary, caring, a rock during difficult times'
  - Published: 2021-10-30
- Finding
  - Evidence: Compassionate, well-trained staff praised consistently by people and relatives; nominated finalists in Skills for Care Accolade 2018
  - Published: 2019-06-21
- Finding
  - Evidence: Effective governance with quarterly audit schedule, action plans, client satisfaction surveys and annual staff surveys
  - Published: 2019-06-21
- Finding
  - Evidence: Strong end-of-life care provision; nurses worked with palliative care teams to fulfil wishes to remain at home
  - Published: 2019-06-21
- Finding
  - Evidence: Person-centred care plans individualised to each person, regularly reviewed with people and relatives
  - Published: 2019-06-21
- Finding
  - Evidence: Robust and flexible staffing model with bank staff matched to people's needs by skills, personality, hobbies and interests
  - Published: 2019-06-21
- Finding
  - Evidence: Medicines managed safely with prompt action taken to address any shortfalls identified; staff trained to national guidance standards
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-120788654

HomeCare Compass is an independent guide and is not affiliated with the CQC.