# Global Caring Gloucester

*Operated by Global Caring Group Ltd.*

Global Caring Gloucester is a CQC-regulated home-care agency in Gloucester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/07/2025

## Practical info

- Postcode: GL4 3HX
- Registered manager: Kaur, Navneet
- Local authority: Gloucestershire
- Region: South West
- City: Gloucester
- Last CQC check: 14/Jul/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt supported and managers were described as approachable.
  - Published: 2025-04-03
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives in the least restrictive way possible.
  - Published: 2025-04-03
- Finding
  - Evidence: The provider used feedback to drive improvements and lessons were learnt when incidents occurred.
  - Published: 2025-04-03
- Finding
  - Evidence: Safe recruitment practices were being used.
  - Published: 2025-04-03
- Finding
  - Evidence: The provider was responsive to inspection feedback and began updating care plans and implementing protocols during the inspection.
  - Published: 2025-04-03
- Finding
  - Evidence: Safe infection control practices were in place, reflecting current government guidance, with staff trained and having access to PPE.
  - Published: 2025-04-03
- Finding
  - Evidence: Staff understood the importance of reporting safeguarding concerns and had received safeguarding training.
  - Published: 2025-04-03
- **supervision_appraisal** _(minor)_
  - Evidence: Some records to be repetitive in parts and did not always explicitly describe the skills and support of each staff member.
  - Published: 2025-04-03
- **incident_learning** _(moderate)_
  - Evidence: It was not comprehensively clear from the provider's systems whether they had taken action, analysed the incidents for any trends.
  - Published: 2025-04-03
- **missed_or_late_visits** _(moderate)_
  - Evidence: Feedback from some people (and some relatives) and from reviewing the provider's systems indicated that staff were not always punctual.
  - Published: 2025-04-03
- **medication_management** _(moderate)_
  - Evidence: Staff would benefit from further guidance around the management and preferred administration of people's medicines and creams.
  - Published: 2025-04-03
- **governance** _(critical)_
  - Evidence: Effective monitoring systems did not comprehensively monitor and improve the quality and safety of the service.
  - Published: 2025-04-03
- **record_keeping** _(critical)_
  - Evidence: Accurate records had not been maintained for each person and persons employed to carry out the regulated activity.
  - Published: 2025-04-03
- **care_planning** _(critical)_
  - Evidence: People's care plans and risk assessments were not always reflective of their current health and well-being needs.
  - Published: 2025-04-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-04-03
- Finding
  - Preventing and controlling infection
  - Published: 2025-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-04-03
- Finding
  - Staffing and recruitment
  - Published: 2025-04-03
- Finding
  - Using medicines safely
  - Published: 2025-04-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-04-03

### well_led

- Finding
  - Engaging and involving people, the public and staff; working in partnership
  - Published: 2025-04-03
- Finding
  - Duty of candour; continuous learning and improving care
  - Published: 2025-04-03
- Finding
  - Promoting a positive culture; managers and staff clear about roles and quality performance
  - Published: 2025-04-03
- Finding
  - Working in partnership with others
  - Published: 2022-06-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-06-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-29
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-06-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12076720079

HomeCare Compass is an independent guide and is not affiliated with the CQC.