# Home Instead Braintree

*Operated by Ambresbury Care Limited.*

Home Instead Braintree is a CQC-regulated home-care agency in Braintree.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/07/2023

## Practical info

- Postcode: CM7 2YN
- Registered manager: Schofield, Amanda
- Local authority: Essex
- Region: East
- City: Braintree
- Last CQC check: 14/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-01-31
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-01-31
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-01-31

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-31
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-01-31
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-31

### Other

- Finding
  - Evidence: People contacted proactively if any delay to their visit; online check-in system monitors call completion times
  - Published: 2024-01-31
- Finding
  - Evidence: Regular quality audits covering care planning, medicines management, staff training, PPE, and infection control
  - Published: 2024-01-31
- Finding
  - Evidence: Strong staff retention supported by tangible recognition initiatives such as vouchers, weekend enhancements, and social events
  - Published: 2024-01-31
- Finding
  - Evidence: Highly approachable leadership team who undertake direct care calls themselves and complete regular spot checks
  - Published: 2024-01-31
- Finding
  - Evidence: Thorough induction including shadow shifts, face-to-face training, and registered manager working alongside new staff
  - Published: 2024-01-31
- Finding
  - Evidence: Family members given app access to visit times, carer identity, tasks completed, and care plans
  - Published: 2024-01-31
- Finding
  - Evidence: Electronic medicines administration system providing real-time oversight and enabling prompt identification of errors
  - Published: 2024-01-31
- Finding
  - Evidence: Consistent, small staff team with strong knowledge of people's individual needs and preferences
  - Published: 2024-01-31

### responsive

- Finding
  - End of life care and support
  - Published: 2024-01-31
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-01-31
- Finding
  - Meeting people's communication needs
  - Published: 2024-01-31
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-01-31

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-31
- Finding
  - Preventing and controlling infection
  - Published: 2024-01-31
- Finding
  - Using medicines safely
  - Published: 2024-01-31
- Finding
  - Staffing and recruitment
  - Published: 2024-01-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-31
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-31

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-01-31
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12075342677

HomeCare Compass is an independent guide and is not affiliated with the CQC.