# Yourlife (Cottingham)

*Operated by Yourlife Management Services Limited.*

Yourlife (Cottingham) is a CQC-regulated home-care agency in Cottingham, Hull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/04/2023

## Practical info

- Postcode: HU16 5GX
- Registered manager: Kelly, Sheilagh
- Local authority: East Riding of Yorkshire
- Region: Yorkshire & Humberside
- City: Cottingham, Hull
- Last CQC check: 07/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: A 'value awards scheme' was introduced to recognise and celebrate staff contributions.
  - Published: 2023-04-07
- Finding
  - Evidence: Staff morale was positive and communication systems including WhatsApp and communication books kept staff informed.
  - Published: 2023-04-07
- Finding
  - Evidence: The registered manager had good oversight and understood regulatory responsibilities including duty of candour.
  - Published: 2023-04-07
- Finding
  - Evidence: Effective governance systems including audits, surveys, and observations of care delivery were in place.
  - Published: 2023-04-07
- Finding
  - Evidence: Person-centred approach was consistent across staff, with care plans signed by people using the service.
  - Published: 2023-04-07
- Finding
  - Evidence: Staff supervision meetings were held to support staff and identify further training needs.
  - Published: 2023-04-07
- Finding
  - Evidence: Staff received induction, mandatory training, and regular competency spot-checks including medicines administration.
  - Published: 2023-04-07
- Finding
  - Evidence: Safe recruitment processes were in place including identity, knowledge and competency checks.
  - Published: 2023-04-07
- Finding
  - Evidence: Risk assessments and care plans were well-developed and personalised to each individual's needs.
  - Published: 2023-04-07
- Finding
  - Evidence: Staff demonstrated clear understanding of safeguarding responsibilities and felt confident raising concerns with management.
  - Published: 2023-04-07
- **medication_management** _(minor)_
  - Evidence: We identified some minor recording issues within medication administration records. We raised this with the registered manager who took immediate action to ensure staff had clear information to safely administer medicines.
  - Published: 2023-04-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12074877124

HomeCare Compass is an independent guide and is not affiliated with the CQC.