# Heathbank Support Services

Heathbank Support Services is a CQC-regulated home-care agency in Oldham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/07/2023

## Practical info

- Postcode: OL8 1RP
- Registered manager: Marshall, Amanda
- Local authority: Oldham
- Region: North West
- City: Oldham
- Last CQC check: 22/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives regularly involved in quality monitoring with consistently positive feedback.
  - Published: 2023-07-22
- Finding
  - Evidence: Effective partnership working with health and social care professionals.
  - Published: 2023-07-22
- Finding
  - Evidence: Registered manager highly regarded by staff and regularly involved in care delivery.
  - Published: 2023-07-22
- Finding
  - Evidence: Positive, open and inclusive culture with strong teamwork and person-centred values.
  - Published: 2023-07-22
- Finding
  - Evidence: Strong recruitment processes with thorough induction and shadow shifts for new staff.
  - Published: 2023-07-22
- Finding
  - Evidence: Detailed, person-centred risk assessments and care plans.
  - Published: 2023-07-22
- Finding
  - Evidence: Robust safeguarding systems in place with staff confident to recognise and report abuse.
  - Published: 2023-07-22
- Finding
  - Evidence: People felt safe and expressed high satisfaction with carers and care provided.
  - Published: 2023-07-22
- **consent_capacity** _(minor)_
  - Evidence: We noted the provider had not implemented their own capacity assessments as part of people's care planning.
  - Published: 2023-07-22
- **governance** _(minor)_
  - Evidence: the checks were not always recorded and an auditing tool was not always being used.
  - Published: 2023-07-22
- **medication_management** _(minor)_
  - Evidence: although staff had a good understanding of the medication administration processes, their competency assessments were not always refreshed in a timely manner.
  - Published: 2023-07-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-120745060

HomeCare Compass is an independent guide and is not affiliated with the CQC.