# Priory Nursing Agency & Homecare Limited

*Operated by Priory Nursing Agency And Homecare Limited.*

Priory Nursing Agency & Homecare Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/01/2020

## Practical info

- Postcode: NW6 7SG
- Registered manager: Darko, Philip
- Local authority: Brent
- Region: London
- City: London
- Last CQC check: 29/Jan/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-09
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-06-09
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-09

### Other

- Finding
  - Evidence: Infection control practices were observed by staff and confirmed by people using the service.
  - Published: 2023-06-09
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and reflected individual preferences and cultural needs.
  - Published: 2023-06-09
- Finding
  - Evidence: Positive feedback received from multiple care professionals about partnership working and responsiveness.
  - Published: 2023-06-09
- Finding
  - Evidence: The service matched staff to people by language and cultural background, supporting effective communication.
  - Published: 2023-06-09
- Finding
  - Evidence: Regular supervision, appraisals and spot checks were carried out by management.
  - Published: 2023-06-09
- Finding
  - Evidence: Staff demonstrated good knowledge of safeguarding, MCA and individual care needs.
  - Published: 2023-06-09

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-09
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-09
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2023-06-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-09
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-09
- Finding
  - Using medicines safely
  - Published: 2023-06-09
- Finding
  - Staffing and recruitment
  - Published: 2023-06-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-09
- Finding
  - Continuous learning and improving care
  - Published: 2023-06-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-09
- Finding
  - Planning and promoting person-centred, high-quality care and openness; duty of candour
  - Published: 2023-06-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-120732409

HomeCare Compass is an independent guide and is not affiliated with the CQC.