# HF Trust Oxfordshire

*Operated by HF Trust Limited.*

HF Trust Oxfordshire is a CQC-regulated home-care agency in Didcot.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/06/2023

## Practical info

- Postcode: OX11 8XD
- Registered manager: Van Rensburg, Nicola
- Local authority: Oxfordshire
- Region: South East
- City: Didcot
- Last CQC check: 21/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider actively sought and responded to feedback from people, relatives, and staff.
  - Published: 2023-06-21
- Finding
  - Evidence: Effective infection prevention and control practices in place.
  - Published: 2023-06-21
- Finding
  - Evidence: Strong person-centred culture with caring, respectful staff-client relationships observed throughout.
  - Published: 2023-06-21
- Finding
  - Evidence: Staff had appropriate training and competency assessments to support people with a learning disability and autistic people.
  - Published: 2023-06-21
- Finding
  - Evidence: Effective registered manager who was transparent, proactive in identifying improvements, and well regarded by staff and relatives.
  - Published: 2023-06-21
- Finding
  - Evidence: Staffing levels were sufficient, with consistent use of familiar agency staff and robust recruitment checks.
  - Published: 2023-06-21
- Finding
  - Evidence: Medicines were managed safely with regular competency checks and no gaps or errors in administration records.
  - Published: 2023-06-21
- **incident_learning** _(moderate)_
  - Evidence: it was found this had not been acted upon within appropriate timescales in line with the provider's policy and procedures. This could have caused potential abuse to continue.
  - Published: 2023-06-21
- **care_planning** _(moderate)_
  - Evidence: The suitability of 1 of the premises was in the process of being reviewed by the provider and relevant landlords. The suitability of the premises needed considering in line with people's changing support needs
  - Published: 2023-06-21
- **safeguarding** _(critical)_
  - Evidence: CQC received a notification about concerns a person may be at risk of abuse. When this was reviewed, it was found this had not been acted upon within appropriate timescales in line with the provider's policy
  - Published: 2023-06-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-21
- Finding
  - Using medicines safely
  - Published: 2023-06-21
- Finding
  - Staffing and recruitment
  - Published: 2023-06-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-21

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-06-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-21
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-120702329

HomeCare Compass is an independent guide and is not affiliated with the CQC.