# Haven Solutionz Ltd.

*Operated by Haven Solutionz Ltd.*

Haven Solutionz Ltd. is a CQC-regulated home-care agency in Dartford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/05/2023

## Practical info

- Postcode: DA1 1BX
- Registered manager: Ugwu, Emilia
- Local authority: Kent
- Region: South East
- City: Dartford
- Last CQC check: 23/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-25

### Other

- Finding
  - Evidence: Positive learning culture with action plans completed following accidents or incidents to minimise recurrence
  - Published: 2023-05-25
- Finding
  - Evidence: Strong infection control practices with appropriate PPE use and up-to-date IPC policy including COVID-19 guidance
  - Published: 2023-05-25
- Finding
  - Evidence: Provider drew on lived experience of relocating to the UK to support cultural competency, including sessions on British culture and cuisine
  - Published: 2023-05-25
- Finding
  - Evidence: Person-centred care plans were goal-oriented, regularly reviewed and developed with people and their relatives
  - Published: 2023-05-25
- Finding
  - Evidence: Staff had access to the registered manager at all times for support and guidance, fostering an open and responsive culture
  - Published: 2023-05-25
- Finding
  - Evidence: Medicines managed safely with staff competency regularly monitored and detailed administration records maintained
  - Published: 2023-05-25
- Finding
  - Evidence: Robust safe recruitment practices including full employment history checks, DBS checks and right-to-work verification
  - Published: 2023-05-25
- Finding
  - Evidence: People and relatives consistently reported staff were caring, kind, punctual and reliable, with no missed or late visits
  - Published: 2023-05-25

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-25
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-25
- Finding
  - Using medicines safely
  - Published: 2023-05-25
- Finding
  - Staffing and recruitment
  - Published: 2023-05-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-25

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-05-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12069439966

HomeCare Compass is an independent guide and is not affiliated with the CQC.