# Blackburn & District Supported Housing Limited

Blackburn & District Supported Housing Limited is a CQC-regulated home-care agency in Blackburn.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/02/2023

## Practical info

- Postcode: BB2 4BZ
- Registered manager: Sumner, Lisa
- Local authority: Blackburn with Darwen
- Region: North West
- City: Blackburn
- Last CQC check: 01/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People's equality, diversity, dignity and independence were respected.
  - Published: 2023-02-01
- Finding
  - Evidence: Managers demonstrated duty of candour awareness and transparent communication with external organisations.
  - Published: 2023-02-01
- Finding
  - Evidence: Court of Protection authorisations were in place where required.
  - Published: 2023-02-01
- Finding
  - Evidence: Effective multi-agency working with health professionals including learning disabilities nurses, speech and language teams, and advocates.
  - Published: 2023-02-01
- Finding
  - Evidence: Positive and open organisational culture; staff described managers as approachable and the workplace as 'like a family'.
  - Published: 2023-02-01
- Finding
  - Evidence: People supported to access community activities, holidays, and maintain relationships with family and friends.
  - Published: 2023-02-01
- Finding
  - Evidence: Strong person-centred care with detailed care plans reflecting individual preferences and backgrounds.
  - Published: 2023-02-01
- Finding
  - Evidence: People were supported to have maximum choice and control, with staff working in the least restrictive way possible.
  - Published: 2023-02-01
- Finding
  - Evidence: Medicines were safely stored and administered, with regular medication reviews following STOMP guidance.
  - Published: 2023-02-01
- Finding
  - Evidence: Staffing levels were safe, with staff reporting adequate or even surplus staffing at times.
  - Published: 2023-02-01
- **care_planning** _(minor)_
  - Evidence: We found some examples where people's support around epilepsy could have been more detailed. The registered manager told us they were working to improve this.
  - Published: 2023-02-01
- **consent_capacity** _(minor)_
  - Evidence: A number of consent forms were in place for various aspects of support. However, consent to care forms were not in place.
  - Published: 2023-02-01
- **infection_control** _(minor)_
  - Evidence: Some peoples clothes were being washed together... The registered managers created a risk assessment during our inspection to consider and mitigate any risks.
  - Published: 2023-02-01
- **incident_learning** _(minor)_
  - Evidence: There were limited examples of lessons learned, however, during the inspection the registered manager improved documentation to support a more robust lessons learned practice.
  - Published: 2023-02-01
- **supervision_appraisal** _(minor)_
  - Evidence: Staff were supported through regular supervisions, though no staff had received a recent appraisal at the time of the inspection.
  - Published: 2023-02-01
- **staff_training** _(minor)_
  - Evidence: No staff had received a recent appraisal at the time of the inspection. The registered manager told us they will look to implement appraisals.
  - Published: 2023-02-01
- **governance** _(moderate)_
  - Evidence: Quality assurance systems were in place and audits were taking place. However, we found the medicines audit and recruitment process could be more robust.
  - Published: 2023-02-01
- **medication_management** _(moderate)_
  - Evidence: Records relating to medicines needed improving... medicines audit and recruitment process could be more robust to identify the issues we found in the safe domain.
  - Published: 2023-02-01
- **record_keeping** _(moderate)_
  - Evidence: Paperwork provided by the pharmacy did not always match medicines quantities that had been dispensed... People's medicine records did not have their photographs and date of birth on.
  - Published: 2023-02-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12069174407

HomeCare Compass is an independent guide and is not affiliated with the CQC.