# Maita Care Services Ltd

Maita Care Services Ltd is a CQC-regulated home-care agency in Haslemere.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/02/2023

## Practical info

- Postcode: GU27 1LX
- Registered manager: Edwards, Mugove
- Local authority: Surrey
- Region: South East
- City: Haslemere
- Last CQC check: 21/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-21

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-21
- Finding
  - Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
  - Published: 2023-02-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-21

### Other

- Finding
  - Evidence: Open culture with regular feedback sought from people, relatives and professionals; satisfaction surveys distributed.
  - Published: 2023-02-21
- Finding
  - Evidence: Effective governance systems including regular audits of medicines, daily care notes and IPC, and staff spot checks.
  - Published: 2023-02-21
- Finding
  - Evidence: Provider achieved ISO 9001 accreditation, supporting quality management rigour.
  - Published: 2023-02-21
- Finding
  - Evidence: Effective multi-agency working with healthcare professionals such as community nurses, podiatrists and occupational therapists.
  - Published: 2023-02-21
- Finding
  - Evidence: Support plans included life history, interests, religious/spiritual needs and individual communication methods.
  - Published: 2023-02-21
- Finding
  - Evidence: People received consistent, person-centred care from staff who knew them well and respected their dignity and independence.
  - Published: 2023-02-21
- Finding
  - Evidence: Staff completed the Care Certificate and received training tailored to individual needs including autism, epilepsy and catheter care.
  - Published: 2023-02-21
- Finding
  - Evidence: Medicines managed safely with risk assessments, support plans, administration records and regular audits.
  - Published: 2023-02-21
- Finding
  - Evidence: Sufficient staffing levels with appropriate skills; staff were reliable and punctual.
  - Published: 2023-02-21
- Finding
  - Evidence: Risks were assessed and managed well, with evidence of learning from accidents and incidents including falls.
  - Published: 2023-02-21

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-21
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-21

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-21
- Finding
  - Using medicines safely
  - Published: 2023-02-21
- Finding
  - Staffing and recruitment; Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-21
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-02-21

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-02-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; engaging and involving people
  - Published: 2023-02-21
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2023-02-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12065350896

HomeCare Compass is an independent guide and is not affiliated with the CQC.