# ADL Care

*Operated by ADL Care Ltd.*

ADL Care is a CQC-regulated home-care agency in Bognor Regis.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/02/2022

## Practical info

- Postcode: PO22 9SL
- Registered manager: Coe, Jayne
- Local authority: West Sussex
- Region: South East
- City: Bognor Regis
- Last CQC check: 22/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-22
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-02-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-22

### Other

- Finding
  - Evidence: Open, inclusive culture with quality audits, spot checks, supervisions and clear vision for the service
  - Published: 2022-02-22
- Finding
  - Evidence: Positive feedback from people and relatives about kind, caring and respectful staff who promoted dignity and independence
  - Published: 2022-02-22
- Finding
  - Evidence: Staff received training relevant to their role including Care Certificate, MCA, equality and diversity, and privacy and dignity
  - Published: 2022-02-22
- Finding
  - Evidence: Person-centred care planning with frequent reviews and people fully involved in decisions
  - Published: 2022-02-22
- Finding
  - Evidence: Strong infection prevention and control practices including PPE use and COVID-19 testing in line with guidance
  - Published: 2022-02-22
- Finding
  - Evidence: Safe recruitment processes including DBS checks prior to employment
  - Published: 2022-02-22
- Finding
  - Evidence: Risk assessments were comprehensive and reviewed when needs changed, including wound care and mobility post-procedure
  - Published: 2022-02-22
- Finding
  - Evidence: Staff understood safeguarding and the prevention/reporting of abuse, with no safeguarding concerns identified since the service commenced
  - Published: 2022-02-22

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-02-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-02-22
- Finding
  - Using medicines safely
  - Published: 2022-02-22
- Finding
  - Staffing and recruitment
  - Published: 2022-02-22
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-02-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-22

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-02-22
- Finding
  - Managers and staff being clear about their roles; duty of candour
  - Published: 2022-02-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12064580941

HomeCare Compass is an independent guide and is not affiliated with the CQC.