# Wensum Way

*Operated by FitzRoy Support.*

Wensum Way is a CQC-regulated home-care agency in Fakenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 27/01/2022

## Practical info

- Postcode: NR21 8NZ
- Registered manager: Holden, Trevor
- Local authority: Norfolk
- Region: East
- City: Fakenham
- Last CQC check: 27/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-01-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-01-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-01-27

### effective

- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-01-27
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-01-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-01-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-01-27

### Other

- Finding
  - Evidence: Quality assurance audits had already identified the same areas for development found during inspection.
  - Published: 2022-01-27
- Finding
  - Evidence: The registered manager was open to feedback and made timely improvements during the inspection.
  - Published: 2022-01-27
- Finding
  - Evidence: Staff completed a broad range of training including manual handling, medication and swallowing difficulties.
  - Published: 2022-01-27
- Finding
  - Evidence: Safe recruitment practices were in place with sufficient staff deployed.
  - Published: 2022-01-27
- Finding
  - Evidence: Staff supported people in a caring, kind and respectful manner; families described carers as 'amazing'.
  - Published: 2022-01-27
- Finding
  - Evidence: External healthcare professionals were engaged proactively to support people's wellbeing.
  - Published: 2022-01-27
- Finding
  - Evidence: Full COVID-19 infection prevention and control measures were in place and effectively implemented.
  - Published: 2022-01-27
- Finding
  - Evidence: Staff knew people they supported well and were consistent in reducing risks.
  - Published: 2022-01-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-01-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-27
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-01-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-01-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-01-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-01-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-27
- Finding
  - Staffing and recruitment
  - Published: 2022-01-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-27
- Finding
  - Using medicines safely
  - Published: 2022-01-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-01-27
- Finding
  - Promoting a positive culture; continuous learning and improving care
  - Published: 2022-01-27
- Finding
  - Engaging and involving people using the service, the public and staff; duty of candour
  - Published: 2022-01-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-120634802

HomeCare Compass is an independent guide and is not affiliated with the CQC.