# Kare4You Surrey

*Operated by Kare 4 you Surrey Ltd.*

Kare4You Surrey is a CQC-regulated home-care agency in Epsom.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/02/2023

## Practical info

- Postcode: KT17 1BB
- Registered manager: Hamdan, Wehbi
- Local authority: Surrey
- Region: South East
- City: Epsom
- Last CQC check: 14/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-14
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-02-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-14

### Other

- Finding
  - Evidence: Proactive partnership working with GPs, district nurses, occupational therapists and local authority
  - Published: 2023-02-14
- Finding
  - Evidence: Positive staff culture with 'carer of the month' scheme and staff reporting feeling valued
  - Published: 2023-02-14
- Finding
  - Evidence: Person-centred care plans reflected individual preferences, cultural and religious diversity
  - Published: 2023-02-14
- Finding
  - Evidence: Robust governance framework including audits of MAR charts, daily logs, care plans and safeguarding
  - Published: 2023-02-14
- Finding
  - Evidence: Staff received regular supervision, competency checks and up-to-date training aligned with the Care Certificate
  - Published: 2023-02-14
- Finding
  - Evidence: Strong continuity of care with no agency workers used and new staff recruited before expanding caseload
  - Published: 2023-02-14
- Finding
  - Evidence: No missed calls recorded; electronic monitoring system in place to alert management to late or absent staff
  - Published: 2023-02-14

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-14
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-14
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-14
- Finding
  - Using medicines safely
  - Published: 2023-02-14
- Finding
  - Staffing and recruitment
  - Published: 2023-02-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-02-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-14
- Finding
  - How the provider understands and acts on the duty of candour; continuous learning and improving care
  - Published: 2023-02-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12063414942

HomeCare Compass is an independent guide and is not affiliated with the CQC.