# Procare Healthcare Ltd

*Operated by Procare Healthcare LTD.*

Procare Healthcare Ltd is a CQC-regulated home-care agency in Oxford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/03/2023

## Practical info

- Postcode: OX4 6LB
- Registered manager: Murombedzi, Cordilia
- Local authority: Oxfordshire
- Region: South East
- City: Oxford
- Last CQC check: 21/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-21

### Other

- Finding
  - Evidence: Electronic management system provided real-time oversight of care delivery, incidents and safeguarding
  - Published: 2023-03-21
- Finding
  - Evidence: Open-door culture with regular staff meetings and a well-understood duty of candour
  - Published: 2023-03-21
- Finding
  - Evidence: Care plans were personalised, reviewed regularly and co-produced with people and families
  - Published: 2023-03-21
- Finding
  - Evidence: Positive feedback from social care professionals praising proactive communication and good understanding of people's needs
  - Published: 2023-03-21
- Finding
  - Evidence: Registered manager maintained hands-on oversight including personal visits, quality checks and feedback collection
  - Published: 2023-03-21
- Finding
  - Evidence: Risk assessments were reviewed dynamically when people's needs changed, e.g. mobility deterioration
  - Published: 2023-03-21
- Finding
  - Evidence: Medication management included competency assessments, random spot checks and blister-pack verification processes
  - Published: 2023-03-21
- Finding
  - Evidence: Staff recruited safely with DBS checks, references, induction shadowing and Care Certificate completion
  - Published: 2023-03-21
- Finding
  - Evidence: People and relatives consistently reported feeling safe and well-supported by trained, respectful staff
  - Published: 2023-03-21

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-21
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-21
- Finding
  - Using medicines safely
  - Published: 2023-03-21
- Finding
  - Staffing and recruitment
  - Published: 2023-03-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-21

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-03-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12063249498

HomeCare Compass is an independent guide and is not affiliated with the CQC.