# EGH Care Services - Main Office

*Operated by EGH Care Services Limited.*

EGH Care Services - Main Office is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/12/2022

## Practical info

- Postcode: SE8 4AF
- Registered manager: Ubazue, Juliet
- Local authority: Lewisham
- Region: London
- City: London
- Last CQC check: 20/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-12
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-12

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-12
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-05-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-12

### Other

- Finding
  - Evidence: Auditing processes were effective, including medicines records review, staff observation and feedback gathering.
  - Published: 2023-05-12
- Finding
  - Evidence: Registered manager demonstrated transparency, duty of candour, and strong communication with people, relatives and staff.
  - Published: 2023-05-12
- Finding
  - Evidence: Care plans were personalised, up to date and reflected people's backgrounds, preferences and goals.
  - Published: 2023-05-12
- Finding
  - Evidence: Staff received regular supervision, appraisal and spot checks and felt well supported by the registered manager.
  - Published: 2023-05-12
- Finding
  - Evidence: Staff received training covering medicines administration, infection control, PPE, food hygiene, equality and diversity, MCA, and safeguarding.
  - Published: 2023-05-12
- Finding
  - Evidence: People received consistency of care from the same small number of staff who knew them well.
  - Published: 2023-05-12
- Finding
  - Evidence: Staff timekeeping was good and no missed visits were reported by people using the service.
  - Published: 2023-05-12
- Finding
  - Evidence: Registered manager had good oversight and cared for people directly, giving them strong understanding of individual needs and preferences.
  - Published: 2023-05-12
- **record_keeping** _(minor)_
  - Evidence: A full employment history was not always obtained for staff and the registered manager noted this as an area for improvement.
  - Published: 2023-05-12

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-12

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-05-12
- Finding
  - Using medicines safely
  - Published: 2023-05-12
- Finding
  - Staffing and recruitment
  - Published: 2023-05-12

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-12
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles and regulatory requirements
  - Published: 2023-05-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12062635065

HomeCare Compass is an independent guide and is not affiliated with the CQC.