# Safehands Recruitment Ltd

Safehands Recruitment Ltd is a CQC-regulated home-care agency in Cheltenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/03/2023

## Practical info

- Postcode: GL51 9TU
- Registered manager: Ferguson Giles, Chantal
- Local authority: Gloucestershire
- Region: South West
- City: Cheltenham
- Last CQC check: 24/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-24

### Other

- Finding
  - Evidence: Relatives involved as integral partners in care planning and kept informed via advance rotas and regular contact.
  - Published: 2023-03-24
- Finding
  - Evidence: Effective partnership working with health and social care professionals, with positive professional feedback about meaningful differences made to people's lives.
  - Published: 2023-03-24
- Finding
  - Evidence: Responsive to changing needs, including pre-empting changes and offering additional support post-operation.
  - Published: 2023-03-24
- Finding
  - Evidence: Open, inclusive leadership culture with approachable registered manager, staff member of the month recognition, and proactive professional development.
  - Published: 2023-03-24
- Finding
  - Evidence: Strong infection prevention and control practices with PPE provision, staff training and registered manager spot checks.
  - Published: 2023-03-24
- Finding
  - Evidence: Medicines administered safely with personal medicine management plans, staff training and competency-based assessments.
  - Published: 2023-03-24
- Finding
  - Evidence: Safe recruitment practices with background checks, competency interviews and shadow shifts before staff join care teams.
  - Published: 2023-03-24

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-24
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-24
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-03-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-24
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-24
- Finding
  - Using medicines safely
  - Published: 2023-03-24
- Finding
  - Staffing and recruitment
  - Published: 2023-03-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-24
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2023-03-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12061846865

HomeCare Compass is an independent guide and is not affiliated with the CQC.