# St Helena Care and Support Limited

*Operated by St Helena Care Services Ltd.*

St Helena Care and Support Limited is a CQC-regulated home-care agency in Colchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/05/2023

## Practical info

- Postcode: CO4 9JU
- Registered manager: Asumadu-Sakyi, Abigail
- Local authority: Essex
- Region: East
- City: Colchester
- Last CQC check: 10/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-16
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-05-16
- Finding
  - Staff support: induction, training, skills and experience; Staff working with other agencies
  - Published: 2023-05-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-16

### Other

- Finding
  - Evidence: Regular staff meetings and communication ensured continuous learning and sharing of lessons learned.
  - Published: 2023-05-16
- Finding
  - Evidence: The service worked collaboratively with GPs, community nurses, pharmacists, and other health professionals.
  - Published: 2023-05-16
- Finding
  - Evidence: A range of quality audits (medicines, care plans, staff files, spot checks) were regularly completed.
  - Published: 2023-05-16
- Finding
  - Evidence: The registered manager promoted an open, transparent culture and staff felt valued and supported.
  - Published: 2023-05-16
- Finding
  - Evidence: People were treated with dignity, respect, and kindness; strong trusting relationships formed between staff and people.
  - Published: 2023-05-16
- Finding
  - Evidence: Staff received thorough induction including shadowing and enrolment onto the Care Certificate.
  - Published: 2023-05-16
- Finding
  - Evidence: Care plans were personalised, regularly reviewed, and co-produced with people, relatives, and external professionals.
  - Published: 2023-05-16
- Finding
  - Evidence: Safe recruitment procedures were in place with electronic staff records, references, and DBS checks.
  - Published: 2023-05-16
- Finding
  - Evidence: Medicines were managed safely with trained staff, regular competency spot checks, and effective auditing systems.
  - Published: 2023-05-16
- Finding
  - Evidence: People felt safe and staff demonstrated strong safeguarding knowledge, knowing how to report concerns appropriately.
  - Published: 2023-05-16

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support
  - Published: 2023-05-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-16
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-16
- Finding
  - Using medicines safely
  - Published: 2023-05-16
- Finding
  - Staffing and recruitment
  - Published: 2023-05-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-16

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-05-16
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-05-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12053693486

HomeCare Compass is an independent guide and is not affiliated with the CQC.