# New Dawn Recruitment Agency

*Operated by New Dawn Recruitment Agency Limited.*

New Dawn Recruitment Agency is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 06/06/2023

## Practical info

- Postcode: CR0 4HA
- Registered manager: Amarteifio, Ebsen
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 06/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff put people at the heart of the service and respected their protected characteristics
  - Published: 2023-06-06
- Finding
  - Evidence: Staff worked with other health and social care professionals to meet people's needs
  - Published: 2023-06-06
- Finding
  - Evidence: Regular spot checks and telephone calls were conducted to monitor quality of support
  - Published: 2023-06-06
- Finding
  - Evidence: Staff supported people with medicines safely and maintained accurate administration records
  - Published: 2023-06-06
- Finding
  - Evidence: People received support from the same care workers enabling consistency of care
  - Published: 2023-06-06
- Finding
  - Evidence: Safe recruitment practices were in place including references, identity checks and DBS checks
  - Published: 2023-06-06
- Finding
  - Evidence: Staff had training on how to recognise and report abuse and knew how to apply it
  - Published: 2023-06-06
- **governance** _(moderate)_
  - Evidence: Many of the policies we reviewed, including those relating to medicines management, infection control and covid-19 virus were not up to date, detailed or tailored to the type of service provided.
  - Published: 2023-06-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1204744781

HomeCare Compass is an independent guide and is not affiliated with the CQC.