# North East

*Operated by 1st Enable Ltd.*

North East is a CQC-regulated home-care agency in Stockton-on-tees.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/03/2023

## Practical info

- Postcode: TS19 0GA
- Local authority: Stockton-on-Tees
- Region: North East
- City: Stockton-on-tees
- Last CQC check: 18/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open, inclusive culture with regular engagement of people and families in service development
  - Published: 2024-04-24
- Finding
  - Evidence: Provider signed up to Restraint Reduction Network to minimise restrictive practices
  - Published: 2024-04-24
- Finding
  - Evidence: Communication needs well met using Makaton, picture exchange boards and easy read materials
  - Published: 2024-04-24
- Finding
  - Evidence: Good partnership working with health, social care professionals and community organisations
  - Published: 2024-04-24
- Finding
  - Evidence: Effective governance with full schedule of audits, continuous learning and quality improvement
  - Published: 2024-04-24
- Finding
  - Evidence: People supported to lead active, independent lifestyles with varied activities and community inclusion
  - Published: 2024-04-24
- Finding
  - Evidence: Strong staff training, supervision and retention with low turnover noted by relatives
  - Published: 2024-04-24
- Finding
  - Evidence: Personalised, person-centred care plans developed with input from people and their relatives
  - Published: 2024-04-24
- Finding
  - Evidence: Robust safeguarding processes and staff confident in recognising and reporting abuse
  - Published: 2024-04-24
- Finding
  - Evidence: Consistent staff teams with strong knowledge of individuals, promoting safety and positive relationships
  - Published: 2024-04-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12038962872

HomeCare Compass is an independent guide and is not affiliated with the CQC.