# WILDERCOMBE HOUSE

*Operated by Ivybae Care Limited.*

WILDERCOMBE HOUSE is a CQC-regulated home-care agency in Ilfracombe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/02/2023

## Practical info

- Postcode: EX34 8EP
- Registered manager: Turton, Carly
- Local authority: Devon
- Region: South West
- City: Ilfracombe
- Last CQC check: 11/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-11

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-11
- Finding
  - Ensuring consent to care and treatment in line with law and guidance; Mental Capacity Act compliance
  - Published: 2023-02-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-02-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-11

### Other

- Finding
  - Evidence: Service was open, honest and transparent, meeting duty of candour requirements and notifying CQC of significant events.
  - Published: 2023-02-11
- Finding
  - Evidence: Positive feedback from health and social care professionals about the service's collaborative, compassionate approach.
  - Published: 2023-02-11
- Finding
  - Evidence: Proactive quality monitoring including regular audits, spot checks, and engagement with the local authority Quality Assurance and Improvement team (QAIT).
  - Published: 2023-02-11
- Finding
  - Evidence: Strong person-centred culture promoted by the registered manager, with staff empowering people to maintain independence.
  - Published: 2023-02-11
- Finding
  - Evidence: Care plans were personalised, detailed, and reflective of individual preferences, cultural and religious needs, and communication styles.
  - Published: 2023-02-11
- Finding
  - Evidence: Staff were well trained across a wide range of topics including MCA, moving and handling, dementia, end of life care, and infection control.
  - Published: 2023-02-11
- Finding
  - Evidence: Medicines managed safely with staff receiving training and competency assessments; management spot-checked medicine practice in the community.
  - Published: 2023-02-11
- Finding
  - Evidence: Robust staff recruitment and selection processes including DBS checks, references, and supervised induction periods.
  - Published: 2023-02-11
- Finding
  - Evidence: Effective safeguarding systems in place; staff demonstrated clear understanding of abuse reporting procedures and had received up-to-date safeguarding training.
  - Published: 2023-02-11
- Finding
  - Evidence: People felt safe and supported by staff, with strong positive feedback from service users and relatives about the quality and consistency of care.
  - Published: 2023-02-11

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-11
- Finding
  - Using medicines safely
  - Published: 2023-02-11
- Finding
  - Staffing and recruitment
  - Published: 2023-02-11
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-02-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-11
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-02-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12033868425

HomeCare Compass is an independent guide and is not affiliated with the CQC.