# Helping Hands Wigan

*Operated by Midshires Care Limited.*

Helping Hands Wigan is a CQC-regulated home-care agency in Wigan.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/01/2023

## Practical info

- Postcode: WN3 6XU
- Registered manager: Ward, Jade
- Local authority: Wigan
- Region: North West
- City: Wigan
- Last CQC check: 25/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-25
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-25

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-01-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-25
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-25

### Other

- Finding
  - Evidence: Positive communication culture; people and relatives knew how to complain and felt heard.
  - Published: 2023-01-25
- Finding
  - Evidence: Staff received induction, Care Certificate, supervision, appraisal and competency checks.
  - Published: 2023-01-25
- Finding
  - Evidence: Accessible information available in easy read, large font, braille, audio and alternate languages.
  - Published: 2023-01-25
- Finding
  - Evidence: Strong governance including regular audits, action plans, and timely statutory notifications to CQC.
  - Published: 2023-01-25
- Finding
  - Evidence: Comprehensive infection control practices with consistent PPE use confirmed by people and relatives.
  - Published: 2023-01-25
- Finding
  - Evidence: Robust safeguarding policy, up-to-date risk assessments, and monthly accident/incident analysis.
  - Published: 2023-01-25
- Finding
  - Evidence: Staff described as polite, attentive and respectful; dignity and independence actively promoted.
  - Published: 2023-01-25
- Finding
  - Evidence: Detailed, person-centred care plans co-produced with people and accessible via an online portal.
  - Published: 2023-01-25
- Finding
  - Evidence: Medicines managed safely with trained, competency-assessed staff and monthly MAR audits.
  - Published: 2023-01-25

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-25
- Finding
  - Using medicines safely
  - Published: 2023-01-25
- Finding
  - Staffing and recruitment
  - Published: 2023-01-25
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-01-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-01-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-01-25
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12033515141

HomeCare Compass is an independent guide and is not affiliated with the CQC.