# Rendezvous Care Services Limited

Rendezvous Care Services Limited is a CQC-regulated home-care agency in Chichester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/06/2023

## Practical info

- Postcode: PO20 9AN
- Registered manager: Neacsu, Semida
- Local authority: West Sussex
- Region: South East
- City: Chichester
- Last CQC check: 02/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-06-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-02
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-06-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-02
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-06-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-02
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance, and the law
  - Published: 2023-06-02

### Other

- Finding
  - Evidence: Service worked collaboratively with external health and social care professionals to meet people's needs.
  - Published: 2023-06-02
- Finding
  - Evidence: Staff felt valued, supported, and listened to, with a positive and open workplace culture.
  - Published: 2023-06-02
- Finding
  - Evidence: Strong safeguarding awareness with staff trained to identify and report concerns appropriately.
  - Published: 2023-06-02
- Finding
  - Evidence: Effective governance and quality assurance processes including regular reviews of care and risk management plans.
  - Published: 2023-06-02
- Finding
  - Evidence: Registered manager praised by a healthcare professional as having a 'Caring manner and skilled in her job'.
  - Published: 2023-06-02
- Finding
  - Evidence: Comprehensive pre-service assessments incorporating protected characteristics, preferences, and personal histories.
  - Published: 2023-06-02

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-02
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-02
- Finding
  - Using medicines safely
  - Published: 2023-06-02
- Finding
  - Staffing and recruitment
  - Published: 2023-06-02
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-02
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-06-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-02
- Finding
  - Continuous learning and improving care
  - Published: 2023-06-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
  - Published: 2023-06-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-06-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12032970554

HomeCare Compass is an independent guide and is not affiliated with the CQC.