# Care at Home Group Warrington

*Operated by Care at Home Group Ltd.*

Care at Home Group Warrington is a CQC-regulated home-care agency in Warrington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/03/2023

## Practical info

- Postcode: WA2 8TX
- Registered manager: Evans, Kirsty
- Local authority: Warrington
- Region: North West
- City: Warrington
- Last CQC check: 17/Mar/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-05-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-18
- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA/Regulation 11)
  - Published: 2023-05-18

### Other

- Finding
  - Evidence: Provider improved from 'Requires improvement' to 'Good' across effective, responsive and well-led, resolving previous regulatory breaches including Regulation 11.
  - Published: 2023-05-18
- Finding
  - Evidence: Staff proactively identified health concerns in clients, e.g. notifying a healthcare professional of a breast lump leading to same-day GP visit.
  - Published: 2023-05-18
- Finding
  - Evidence: Annual surveys of clients, relatives and staff used to drive service improvements, with evidence of action planning.
  - Published: 2023-05-18
- Finding
  - Evidence: Strong multi-agency working with external professionals praising the service as 'excellent communicators, thorough and dedicated'.
  - Published: 2023-05-18
- Finding
  - Evidence: Registered manager actively promoted open culture, duty of candour, and continuous learning through newsletters and regular staff briefings.
  - Published: 2023-05-18
- Finding
  - Evidence: Effective use of electronic care planning system allowing real-time monitoring and consistent information sharing across staff and management.
  - Published: 2023-05-18
- Finding
  - Evidence: Staff demonstrated strong commitment to person-centred care, with healthcare professionals describing the service as 'caring and professional and person-centred'.
  - Published: 2023-05-18
- **staffing_levels** _(minor)_
  - Evidence: Some family members told us they were frustrated by not getting call times at the times they wanted them. The registered manager knew this was a problem and was working to recruit more staff.
  - Published: 2023-05-18
- **person_centred_care** _(minor)_
  - Evidence: Some relatives told us that sometimes staff left early if all tasks were done instead of staying the full call time.
  - Published: 2023-05-18
- **communication_with_families** _(minor)_
  - Evidence: Sometimes communication between care workers and the relatives was not good and people did not get food or drinks prepared by staff, but by their relative.
  - Published: 2023-05-18
- **missed_or_late_visits** _(moderate)_
  - Evidence: People and relatives told us sometimes their care workers were late or early and they didn't always get a phone call to let them know.
  - Published: 2023-05-18

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-18
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-05-18
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-18
- Finding
  - Continuous learning and improving care
  - Published: 2023-05-18
- Finding
  - Engaging and involving people using the service, the public and staff, considering equality characteristics
  - Published: 2023-05-18
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-05-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-120304459

HomeCare Compass is an independent guide and is not affiliated with the CQC.