# Forget Me Not Care Limited

Forget Me Not Care Limited is a CQC-regulated home-care agency in Westbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/06/2023

## Practical info

- Postcode: BA13 3EP
- Registered manager: Mccreadie, Kelly
- Local authority: Wiltshire
- Region: South West
- City: Westbury
- Last CQC check: 20/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Good communication between staff and health professionals such as district nurses.
  - Published: 2023-06-20
- Finding
  - Evidence: Staff received regular supervision, appraisals and training; felt supported by management.
  - Published: 2023-06-20
- Finding
  - Evidence: Registered manager developed a series of audits identifying shortfalls and driving improvements.
  - Published: 2023-06-20
- Finding
  - Evidence: Effective recruitment with DBS checks, references and right-to-work confirmation.
  - Published: 2023-06-20
- Finding
  - Evidence: Improved financial safeguarding procedures including photo receipts checked by senior staff.
  - Published: 2023-06-20
- Finding
  - Evidence: Risk assessments balanced independence with protection and were updated as needs changed.
  - Published: 2023-06-20
- Finding
  - Evidence: Medicines administration records fully completed and no medication errors reported by people or relatives.
  - Published: 2023-06-20

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-20
- Finding
  - Staffing and recruitment
  - Published: 2023-06-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-06-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-20
- Finding
  - Using medicines safely
  - Published: 2023-06-20

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-06-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-120282098

HomeCare Compass is an independent guide and is not affiliated with the CQC.