# UK Case Management Limited

UK Case Management Limited is a CQC-regulated home-care agency in York.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/12/2023

## Practical info

- Postcode: YO61 3FB
- Registered manager: Hodgson, Natalie-Ann
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: York
- Last CQC check: 19/Dec/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-19
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-19
- Finding
  - Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-12-19
- Finding
  - Staff support: induction, training, skills and experience; Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-19

### Other

- Finding
  - Evidence: Provider understood and acted on duty of candour and submitted statutory notifications as required.
  - Published: 2023-12-19
- Finding
  - Evidence: Open, person-centred culture with staff empowered to share ideas and support one another.
  - Published: 2023-12-19
- Finding
  - Evidence: People and relatives spoke very positively about the service, registered manager, and staff.
  - Published: 2023-12-19
- Finding
  - Evidence: Strong multi-agency working ensured people's health needs were identified and met.
  - Published: 2023-12-19
- Finding
  - Evidence: The registered manager demonstrated strong commitment to continuous improvement, including a detailed service improvement plan since last inspection.
  - Published: 2023-12-19
- Finding
  - Evidence: People's needs were assessed prior to starting the service, with care plans reviewed regularly and updated when needs changed.
  - Published: 2023-12-19
- Finding
  - Evidence: Staff received role-specific induction and training, including training tailored to individual medical conditions of people supported.
  - Published: 2023-12-19
- Finding
  - Evidence: Staff teams built specifically around individuals, providing consistency and helping staff and people get to know each other well.
  - Published: 2023-12-19
- Finding
  - Evidence: Medicines were managed safely with regular auditing and improved competency checks following previous breach.
  - Published: 2023-12-19
- Finding
  - Evidence: Risks to individuals were identified and well managed, with person-centred support plans and risk assessments emphasising independence and well-being.
  - Published: 2023-12-19

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-04-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-19
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-04-19

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-12-19
- Finding
  - Staffing and recruitment
  - Published: 2023-12-19
- Finding
  - Using medicines safely
  - Published: 2023-12-19
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-12-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-19

### well_led

- Finding
  - Working in partnership with others; How the provider understands and acts on the duty of candour
  - Published: 2023-12-19
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-12-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-12-19
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-04-19
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12027378435

HomeCare Compass is an independent guide and is not affiliated with the CQC.