# Vision Homes Association Supported Living Services

*Operated by Vision Homes Association.*

Vision Homes Association Supported Living Services is a CQC-regulated home-care agency in Ludlow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/03/2023

## Practical info

- Postcode: SY8 1EN
- Registered manager: Townsend, Melanie
- Local authority: Shropshire
- Region: West Midlands
- City: Ludlow
- Last CQC check: 21/Mar/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-21

### Other

- Finding
  - Evidence: Strong partnership working with GPs, district nurses, occupational therapists, local authority and specialist health professionals
  - Published: 2023-03-21
- Finding
  - Evidence: Person-centred culture with people involved in planning and reviewing their care; feedback sought in accessible easy-read formats
  - Published: 2023-03-21
- Finding
  - Evidence: Effective governance systems introduced to monitor quality and safety; provider no longer in breach of Regulation 17
  - Published: 2023-03-21
- Finding
  - Evidence: Staff received comprehensive training including Care Certificate, learning disability and autism training, with shadowing during induction
  - Published: 2023-03-21
- Finding
  - Evidence: Mental Capacity Act compliance improved; capacity assessments completed and best interest decisions documented
  - Published: 2023-03-21
- Finding
  - Evidence: Medicines management improved with regular competency assessments for staff; person-centred care plans detailing support needed
  - Published: 2023-03-21
- Finding
  - Evidence: Accidents and incidents regularly reviewed to identify trends and reduce recurrence; care plans updated promptly following incidents
  - Published: 2023-03-21
- Finding
  - Evidence: Robust safeguarding systems with timely action on concerns; staff demonstrated clear understanding of reporting procedures
  - Published: 2023-03-21

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-21
- Finding
  - Using medicines safely
  - Published: 2023-03-21
- Finding
  - Staffing and recruitment
  - Published: 2023-03-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-21
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-21
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-120266717

HomeCare Compass is an independent guide and is not affiliated with the CQC.