# Lehope Care Limited

Lehope Care Limited is a CQC-regulated home-care agency in Harlow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 28/04/2023

## Practical info

- Postcode: CM20 2NQ
- Registered manager: Kiragu, Nancy
- Local authority: Essex
- Region: East
- City: Harlow
- Last CQC check: 28/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-28
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-28

### Other

- Finding
  - Evidence: Incident reporting systems were in place and lessons learned were shared with staff following the one incident recorded.
  - Published: 2023-04-28
- Finding
  - Evidence: Staff felt well supported by the registered manager and team meetings were held with opportunity to raise issues.
  - Published: 2023-04-28
- Finding
  - Evidence: The service worked effectively with other health and social care professionals, including dietician services.
  - Published: 2023-04-28
- Finding
  - Evidence: The registered manager promoted independence actively, e.g. encouraging people to pay during community outings.
  - Published: 2023-04-28
- Finding
  - Evidence: Staff induction included mandatory training and shadow shifts; spot checks and competency assessments were carried out.
  - Published: 2023-04-28
- Finding
  - Evidence: Medicines were administered safely and MAR records were completed correctly, with monthly audits by the registered manager.
  - Published: 2023-04-28
- Finding
  - Evidence: Detailed care plans and risk assessments were in place covering physical, mental health, sensory and communication needs.
  - Published: 2023-04-28

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-28
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-04-28
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-28
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-28
- Finding
  - Using medicines safely
  - Published: 2023-04-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-28
- Finding
  - Staffing and recruitment
  - Published: 2023-04-28

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-28
- Finding
  - Continuous learning and improving care
  - Published: 2023-04-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12021231182

HomeCare Compass is an independent guide and is not affiliated with the CQC.