# Servoca Complex Care - Chelmsford

*Operated by Servoca Nursing & Care Limited.*

Servoca Complex Care - Chelmsford is a CQC-regulated home-care agency in Chelmsford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/10/2024

## Practical info

- Postcode: CM2 0AU
- Registered manager: Wellspring, Michelle
- Local authority: Essex
- Region: East
- City: Chelmsford
- Last CQC check: 07/Oct/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-25

### Other

- Finding
  - Evidence: Provider assessed and documented people's mental capacity and promoted best-interest decision-making.
  - Published: 2023-02-25
- Finding
  - Evidence: Regular external audits and a service development plan were in place to drive continuous improvement.
  - Published: 2023-02-25
- Finding
  - Evidence: Care plans were personalised, documenting individual preferences, communication needs, and independence promotion.
  - Published: 2023-02-25
- Finding
  - Evidence: Provider worked closely with multidisciplinary health professionals; one professional noted 'I can't fault the communication.'
  - Published: 2023-02-25
- Finding
  - Evidence: Staff felt valued and supported; multiple staff commented positively on management culture and recognition.
  - Published: 2023-02-25
- Finding
  - Evidence: Electronic medicines administration system alerted management to any delays or errors with administration.
  - Published: 2023-02-25
- Finding
  - Evidence: People were supported by a consistent staff team who knew them well, with enough staff to meet needs.
  - Published: 2023-02-25
- **staff_competency** _(minor)_
  - Evidence: we received some mixed feedback about the clinical skills of staff who were covering care visits on a less regular basis.
  - Published: 2023-02-25
- **medication_management** _(minor)_
  - Evidence: People had protocols in place for as and when needed [PRN] medicines. However, some of these lacked detail.
  - Published: 2023-02-25

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-25
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-25
- Finding
  - Using medicines safely
  - Published: 2023-02-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-25
- Finding
  - Staffing and recruitment
  - Published: 2023-02-25

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-02-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12018523858

HomeCare Compass is an independent guide and is not affiliated with the CQC.