# Northumbria Supported Living Service

*Operated by Leonard Cheshire Disability.*

Northumbria Supported Living Service is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/06/2023

## Practical info

- Postcode: NE20 9NU
- Registered manager: Calvert, Jennifer
- Local authority: Northumberland
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 30/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff worked proactively with external health and social care professionals to achieve the best outcomes for people.
  - Published: 2023-06-30
- Finding
  - Evidence: Effective reporting systems enabled detailed review of incidents; regular audits maintained high standards of care and documentation.
  - Published: 2023-06-30
- Finding
  - Evidence: Open, person-centred culture with strong registered manager relationships with staff and external professionals.
  - Published: 2023-06-30
- Finding
  - Evidence: Effective infection prevention and control policies in place; people supported to take responsibility for daily chores.
  - Published: 2023-06-30
- Finding
  - Evidence: Staffing levels were safe with strong continuity; the majority of staff had worked at the service for a number of years.
  - Published: 2023-06-30
- Finding
  - Evidence: Medicines were managed safely with regular competency assessments and audits; errors were used as learning opportunities.
  - Published: 2023-06-30
- Finding
  - Evidence: Person-centred risk assessments balanced personal freedoms with safety, and documentation was detailed and up to date.
  - Published: 2023-06-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-120087183

HomeCare Compass is an independent guide and is not affiliated with the CQC.