# Right at Home Bedford

*Operated by Overslade Care Ltd.*

Right at Home Bedford is a CQC-regulated home-care agency in Bedford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 08/11/2024

## Practical info

- Postcode: MK42 8QB
- Registered manager: Begley, Samantha
- Local authority: Bedford
- Region: East
- City: Bedford
- Last CQC check: 08/Nov/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-17
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
  - Published: 2023-05-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-17

### Other

- Finding
  - Evidence: High staff satisfaction and retention supported by recognition schemes, goody bags, regular praise and a strong open-door culture.
  - Published: 2023-05-17
- Finding
  - Evidence: 'Safe to be you' LGBT+ inclusion initiative demonstrating commitment to equality and protected characteristics.
  - Published: 2023-05-17
- Finding
  - Evidence: Comprehensive end of life care approach with personalised 'End of Life Considerations' records and links to local hospice and palliative services.
  - Published: 2023-05-17
- Finding
  - Evidence: Proactive community engagement including charity partnerships, CPR training for the public and inter-franchise peer support forums.
  - Published: 2023-05-17
- Finding
  - Evidence: Innovative 'Gold standard framework' supervision process driving staff accountability, knowledge and professional progression.
  - Published: 2023-05-17
- Finding
  - Evidence: Distinctive and visible leadership with registered manager and managing director attending care calls and maintaining close knowledge of every person.
  - Published: 2023-05-17

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-17
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests
  - Published: 2023-05-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-17
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-17
- Finding
  - Using medicines safely
  - Published: 2023-05-17
- Finding
  - Staffing and recruitment
  - Published: 2023-05-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-17
- Finding
  - Continuous learning and improving care
  - Published: 2023-05-17
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-05-17
- Finding
  - How the provider understands and acts on the duty of candour; managers and staff being clear about their roles
  - Published: 2023-05-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12006424525

HomeCare Compass is an independent guide and is not affiliated with the CQC.