# Quayside House

*Operated by Integrate (Preston and Chorley) Limited.*

Quayside House is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/05/2018

## Practical info

- Postcode: PR2 2XS
- Registered manager: Green, Peter
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 18/May/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Independence and community access
  - Published: 2021-10-30
- Finding
  - Involvement in care planning
  - Published: 2021-10-30
- Finding
  - Kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Multi-agency working
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Staff training and development
  - Published: 2021-10-30
- Finding
  - Staff supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act / consent
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Good working relationships with health professionals; manager elected to national Challenging Behaviour strategy group and co-chair of North West forensic learning disability forum.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices including DBS checks, written references and application forms.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust complaints procedure in place with recording and tracking of complaints and informal concerns.
  - Published: 2021-10-30
- Finding
  - Evidence: Clear assessment process in place prior to commencement of services, incorporating input from other agencies.
  - Published: 2021-10-30
- Finding
  - Evidence: People actively involved in recruitment, trained in interviewing techniques and sitting as equal members on interview panels.
  - Published: 2021-10-30
- Finding
  - Evidence: People supported to access community, take part in activities of their choice, and supported to participate in external meetings and consultations.
  - Published: 2021-10-30
- Finding
  - Evidence: Rolling training programme ensuring staff received training appropriate to their role; service users co-delivered training including autism and relationships awareness.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive induction programme in place for all new staff prior to working unsupervised, covering health and safety, person-centred care and safeguarding.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff approached people in a caring, kind and friendly manner with positive interactions observed throughout the inspection.
  - Published: 2021-10-30
- **record_keeping** _(critical)_
  - Evidence: We were unable to locate care plans for two people...the files had been taken off the premises to be updated...staff at the property having no information about these people.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and social engagement
  - Published: 2021-10-30
- Finding
  - Care planning consistency
  - Published: 2021-10-30

### safe

- Finding
  - Incident and accident reporting
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30

### well_led

- Finding
  - Stakeholder engagement and co-production
  - Published: 2021-10-30
- Finding
  - Staff support and culture
  - Published: 2021-10-30
- Finding
  - Management oversight and auditing
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-120049406

HomeCare Compass is an independent guide and is not affiliated with the CQC.