# Diverse Abilities Plus - Supported Living

*Operated by Diverse Abilities Plus Ltd.*

Diverse Abilities Plus - Supported Living is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: BH12 5AG
- Registered manager: Wills, Abigail
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 20/May/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-07

### effective

- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2023-07-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-07

### Other

- Finding
  - Evidence: Registered managers responded immediately to issues identified at inspection, taking prompt remedial action.
  - Published: 2023-07-07
- Finding
  - Evidence: Medicines audits were conducted regularly and improvements had reduced the number of medication incidents.
  - Published: 2023-07-07
- Finding
  - Evidence: Robust pre-employment checks were in place for new staff including DBS checks and full employment history.
  - Published: 2023-07-07
- Finding
  - Evidence: People were supported to pursue hobbies, maintain relationships and access community activities.
  - Published: 2023-07-07
- Finding
  - Evidence: The service worked in partnership with specialist health and social care professionals to improve outcomes for people.
  - Published: 2023-07-07
- Finding
  - Evidence: The provider exercised duty of candour; registered managers were open and honest with people and families when things went wrong.
  - Published: 2023-07-07
- Finding
  - Evidence: Staff understood people's communication needs and provided support as set out in support plans, including communication passports.
  - Published: 2023-07-07
- Finding
  - Evidence: People each had a health passport summarising key information for care staff and professionals in other settings.
  - Published: 2023-07-07
- Finding
  - Evidence: Support plans were holistic and highly personalised, reflecting people's strengths, equality characteristics, preferences and needs.
  - Published: 2023-07-07

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-07
- Finding
  - End of life care and support
  - Published: 2023-07-07
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2023-07-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-07
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-07-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-07
- Finding
  - Using medicines safely
  - Published: 2023-07-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-07
- Finding
  - Staffing and recruitment
  - Published: 2023-07-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse; learning lessons when things go wrong
  - Published: 2023-07-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-07
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12002987761

HomeCare Compass is an independent guide and is not affiliated with the CQC.