# Everycare (Medway/Swale) Limited

*Operated by Everycare (Medway & Swale) Ltd.*

Everycare (Medway/Swale) Limited is a CQC-regulated home-care agency in Rochester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/11/2019

## Practical info

- Postcode: ME2 4HU
- Registered manager: Tutt, Richard
- Local authority: Medway
- Region: South East
- City: Rochester
- Last CQC check: 13/Nov/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Contingency and business continuity planning successfully tested during an office flood
  - Published: 2021-01-30
- Finding
  - Evidence: Effective audit systems identifying documentation issues and driving quality improvement
  - Published: 2021-01-30
- Finding
  - Evidence: 99% overall satisfaction rating in bi-annual surveys; positive feedback from people, families and professionals
  - Published: 2021-01-30
- Finding
  - Evidence: Comprehensive person-centred care plans including communication passports and 'Book about me' documents
  - Published: 2021-01-30
- Finding
  - Evidence: Staff received ongoing supervision, appraisal and refresher training matched to people's individual needs
  - Published: 2021-01-30
- Finding
  - Evidence: Specialist care teams with tailored training for people with complex needs such as acquired brain injuries
  - Published: 2021-01-30
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, reference checks and employment history gap analysis
  - Published: 2021-01-30
- Finding
  - Evidence: People overwhelmingly felt safe; all community health professionals believed the agency provided safe care
  - Published: 2021-01-30
- **incident_learning** _(moderate)_
  - Evidence: At our inspection in May 2013 we found that the provider had failed to formally notify us about an allegation of abuse as required by the Health and Social Care Act 2008.
  - Published: 2021-01-30
- Finding
  - Evidence: Provider worked in partnership with local authority commissioners, health and social care services
  - Published: 2019-11-13
- Finding
  - Evidence: High satisfaction in March 2019 survey; complaints addressed promptly in line with procedure
  - Published: 2019-11-13
- Finding
  - Evidence: Accessible Information Standard met with communication tailored to individual needs
  - Published: 2019-11-13
- Finding
  - Evidence: Person-centred care plans reviewed monthly, reflecting individual preferences, routines and goals
  - Published: 2019-11-13
- Finding
  - Evidence: Staff received induction, regular training, supervision and annual appraisals
  - Published: 2019-11-13
- Finding
  - Evidence: Medicines administered safely with regular MAR audits conducted by training coordinator
  - Published: 2019-11-13
- Finding
  - Evidence: Safe recruitment processes including DBS checks, references and right-to-work verification
  - Published: 2019-11-13
- Finding
  - Evidence: No missed visits recorded; staff communicated proactively when running late
  - Published: 2019-11-13
- Finding
  - Evidence: Robust risk assessment and management plans covering a wide range of individual needs
  - Published: 2019-11-13
- Finding
  - Evidence: People and relatives consistently reported feeling safe and well-supported by reliable, kind staff
  - Published: 2019-11-13
- Finding
  - Evidence: Good understanding and application of the Mental Capacity Act 2005 across management and staff.
  - Published: 2017-04-13
- Finding
  - Evidence: Contingency planning to prioritise vulnerable people during service disruptions such as extreme weather.
  - Published: 2017-04-13
- Finding
  - Evidence: Strong partnership working with local authority, rated as 'extremely effective' by a care manager.
  - Published: 2017-04-13
- Finding
  - Evidence: Proactive quality auditing identifying improvement areas such as catheter care training.
  - Published: 2017-04-13
- Finding
  - Evidence: Effective complaints handling with logged, investigated and recorded outcomes.
  - Published: 2017-04-13
- Finding
  - Evidence: People fully involved in care planning and six-monthly reviews, with care plans held in their homes.
  - Published: 2017-04-13
- Finding
  - Evidence: Individualised, well-written care plans including pictorial formats adapted to communication needs.
  - Published: 2017-04-13
- Finding
  - Evidence: Regular supervisions, annual appraisals and competency checks ensuring staff development.
  - Published: 2017-04-13
- Finding
  - Evidence: Comprehensive staff induction using Care Certificate Standards, with shadow shifts and hands-on equipment training.
  - Published: 2017-04-13
- Finding
  - Evidence: Staff trained to administer medicines safely with spot-checks and audits by the registered manager.
  - Published: 2017-04-13
- Finding
  - Evidence: Robust safe recruitment procedures including DBS checks and application/interview processes.
  - Published: 2017-04-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-120024595

HomeCare Compass is an independent guide and is not affiliated with the CQC.